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Gratitude Homecare NJ · 4 months ago

Recruiting and Scheduling Coordinator

Paramus, NJ, 07652, US

Full-time

Onsite

Entry Level

1+ years exp

Gratitude Homecare of New Jersey is a locally-owned and operated home care agency providing high-quality services to clients in their own homes. The Scheduling Coordinator is responsible for managing new referrals, matching workers to cases, and overseeing ongoing patient needs while ensuring continuity of care.

Health CareHousekeeping ServicePersonal Health

Responsibilities

Takes incoming referrals without delay

Interacts with contract case managers and others to enhance the PR of the HCSF

Actively works to encourage departmental growth (networking)

Consistently faxes notification to admitting hospitals and facilities that our HCSF is the patient’s home care HCSF of record

Reminds all patients/families and caseworkers that our HCSF offers full-certified services

Cooperates with Scheduling Manager regarding investigation of patient complaints/concerns

Remains calm, non-defensive and helpful in finding appropriate resolution

Cooperates with Scheduling Manager regarding new processes developed to improve workflow. and efficiency

Files all incoming documents timely and efficiently keeping all HIPAA information secured

Prints and distributes weekly accurate para schedules without exception

Reports paras who service patients outside the scheduled times without notification of the office

Receives and follows up on faxes received from answering services each morning

Takes and gives report from/to On-Call CHHA each morning

Reports all complaints and/or problems related to off hour issues (answering service) or On-call

Participates in the QA Committee process as requested

Participates in the orientation process as requested

Cooperates with Scheduling Manager regarding scheduling projects as designated by the Administrator to improve internal scheduling processes

Other duties as assigned

Opens all CHHA requests within 48 hours of receipt

Reviews para paperwork at the end of every week for accuracy and completeness so that all medical records are intact and up to date

Enforces the HCSF’s disciplinary process without prejudice or discrimination

Understands that the fiscal and clinical management of each case is directly linked to the success of his/her office. Assures that visits are not done that cannot be billed (authorizations are current and accurately serviced)

Notifies the HCSF of emergencies, sickness, and other imminent occurrences that may affect the patient caseload as quickly as possible relative to the event’s occurrence

Submits written time requests 2 weeks or more in advance of planned time off