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Bulk Handling Systems · 11 hours ago

Field Service Technician

Eugene, OR

Full-time

Hybrid

Mid Level

3+ years exp

Bulk Handling Systems is a company focused on providing superior service support to customers worldwide. The Field Service Technician is responsible for delivering technical support for various system components, ensuring customer satisfaction, and performing on-site repairs and training.

Manufacturing

Responsibilities

Travel up to 80% of the time domestically and internationally, both by air and car

Troubleshoot, perform repairs and modifications on mechanical, electrical, or software aspects of equipment at customer sites

Remotely monitor NRT systems to ensure optimal product operations at customer sites

Interface with customers on-site to deliver product and service training

Document all customer related activity including installations, preventive maintenance, and service visits. Will also close all issues prior to departing a customer’s location and ensure any next steps are identified for follow up

Assist in the start-up, installation, and testing of new equipment

Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency and customer productivity

Assist with the development and maintenance of technical documentation including operator’s manuals, service manuals and training materials

Capture and provide feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability

Provide after-hours and on-call support when assigned

Complete other duties as directed

Qualification

Electrical systemsMechanical systemsTCP/IP networkingPLC programmingRobotics (ABB)MS OfficeCustomer relationsProblem-solvingTeamworkCommunication skillsAttention to detail

Required

3-5 years' experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience)

Working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology

Proficiency in MS Office, particularly Word and Excel required

Excellent customer relations and interpersonal relations skills including a high degree of diplomacy

Command of the English language required, and bilingual is a plus

Ability to clearly communicate technical ideas verbally and in writing to various audiences

Strong root-cause analysis and problem-solving skills, high attention to detail

Ability to work effectively in a team environment

Upbeat, positive, high energy with a “can do” attitude; reacts well under pressure

Highest level of reliability and dependability