East Carolina University · 5 months ago
Federal Work Study Customer Service Specialist- Welcome Center Receptionist
Greenville, NC
Full-time
Onsite
New GradEast Carolina University is seeking several Customer Service Specialists/Welcome Center Receptionists for their Department of Student Involvement and Leadership. The role involves providing customer service, clerical support, and assisting with event setups while creating a welcoming environment for students, staff, and guests.
Responsibilities
Complete all necessary paperwork and forms, maintain logs, and complete tasks as required
Attend scheduled shifts and know the staff manual protocols
Acknowledge and greeting students, staff, faculty, and University guests
Know campus resources and departmental functions to work with faculty, staff, students, and guest of the University to connect each to resources as appropriate
Assist with navigating through campus
Keep the Supervisor informed
Help create a welcoming environment
Be able to file records, maintain records, and logs
Answer telephone calls and relay messages to the appropriate contact
Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc
Assist with Student Center event setups as needed, including the setup of tables, chairs, etc
Must be able to lift 10-20 lbs
Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures
Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all Student Life employees
Serve as a positive role model
Serve the needs of students, staff, faculty, and University guests
Be mindful of social media tags/posts and represent Student Life and ECU positively
Qualification
Required
Must work a minimum of 12 hours per week including weekend shifts
Complete all necessary paperwork and forms, maintain logs, and complete tasks as required
Attend scheduled shifts and know the staff manual protocols
Acknowledge and greet students, staff, faculty, and University guests
Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University to connect each to resources as appropriate
Assist with navigating through campus
Keep the Supervisor informed
Help create a welcoming environment
Be able to file records, maintain records, and logs
Answer telephone calls and relay messages to the appropriate contact
Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc
Assist with Student Center event setups as needed, including the setup of tables, chairs, etc
Must be able to lift 10-20 lbs
Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures
Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all Student Life employees
Serve as a positive role model
Serve the needs of students, staff, faculty, and University guests
Be mindful of social media tags/posts and represent Student Life and ECU positively
Must be enrolled as a student and be in good academic standing with East Carolina University
Must possess a minimum cumulative GPA of a 2.0
Preferred
Cover Letter
List of 3 References
Company
East Carolina University
Throughout our history, the broad missions of teaching, research, and service have helped to guide the university and will continue to do so.
Founded in 1907
5001-10000 employees
H1B Sponsorship
East Carolina University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (28)
2023 (38)
2022 (35)
2021 (30)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bill Clark
President & CEO
Eric Houston
Deputy Chief Information Officer (CIO)
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