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Alvaria CX · 4 months ago

Manager, Billing Systems & Quote-to-Cash

US - Denver, Denver, CO, US

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $115K/yr

5+ years exp

Aspect Software is seeking a Manager of Billing Systems & Q2C Operations to join their dynamic team. In this role, you will own the implementation, administration, optimization and execution of the company’s billing platform and end-to-end Q2C process, collaborating with cross-functional teams to enhance operational excellence.

Customer ServiceElectronicsInformation TechnologyLocal BusinessSoftware

Responsibilities

Lead the implementation of a new Q2C platform

Oversee data migration, validation and end-to-end testing

Manage the initial configuration and define process workflows

Serve as the primary administrator of the company’s billing platform, including configuration, user access, data integrity and system upgrades

Partner with IT and vendors to troubleshoot and resolve system issues

Evaluate and implement enhancements to support scalability and automation

Manage the full Q2C lifecycle, including quote, billing, collections and revenue recognition handoffs

Ensure processes align with contractual terms, revenue policies and internal controls

Partner with Sales, RevOps and Customer Success teams to ensure accurate and timely handoffs throughout the customer lifecycle including initial sale, expansions and renewals

Develop and enforce standardized processes, policies, controls and documentation for Q2C activities

Ensure compliance with GAAP and company policies

Monitor and analyze Q2C KPIs driving continuous improvements

Partner with the Accounting team to ensure billing aligns with revenue recognition requirements

Collaborate with FP&A to provide accurate billing and cash flow forecasting inputs

Align with sales and revops to ensure processes align with GTM strategy and accelerating the sales cycle

Qualification

Billing System ImplementationSaaS Business ModelGAAP KnowledgeERP Systems ProficiencyRevenue Operations ExperienceInterpersonal SkillsCommunication Skills

Required

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Minimum of 5 years of experience in billing, finance operations, revenue operations, or related role

SaaS or subscription-based business model required

Hands-on experience implementing and administering quoting, billing and/or ERP systems (e.g. Maxio, Netsuite, SFDC Revenue Cloud, Zuora, etc.)

Knowledge of GAAP, SOX and internal controls

Experience in large, multinational, multi-currency organizations is highly desirable

Strong interpersonal and communication skills to partner across Finance, IT Sales and Operations

This position will be hybrid, with 2 days in the Denver office a week

Company

Alvaria CX

Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.

Founded in 2021

Westford, Massachusetts, USA

1001-5000 employees