ApexCore Technologies ยท 1 month ago
Field Service Manager
US
Full-time
Hybrid
Senior LevelApexCore Technologies is seeking a Field Service Manager to oversee the profit and loss of their regional service organization. The role involves managing budgets, staffing, training, and ensuring customer satisfaction while developing relationships and sales opportunities in the service region.
Marketing & Advertising
Responsibilities
Manage profit/loss for assigned region to established goals
Prepare annual budgets
Manage cost center and project expenses
Provide annual, quarterly, and monthly forecasts
Perform invoicing requests and support cash collections
Identify, prepare justifications, and administer capital projects
Hire and train staff; develop and assess training requirements
Manage performance of assigned hourly and salaried resources including labor and expense approval, goal setting, performance reviews, talent development, and merit process
Handle all aspects of service project execution including but not limited to subcontractor administration, material procurement, equipment and manpower scheduling; contract administration/management, customer communications, and organizational KPIs. Implement and execute quality, safety, customer satisfaction, and training programs
Provide technical support for customers and field crews
Implement necessary preventative maintenance, inspection, and calibration programs for fleet, oil processing, test, and safety equipment to assure DOT, OSHA, and quality program compliance
Provide project site supervision when required
Review, analyze field test data and conduct final review, approval of all final project reports before delivering to the customer
Support sales organization with development of customer relationships and new market opportunities with various clientele within the given service region
Support sales and quoting process including scope development, job walks, cost estimates, and inputs for commercial contract review
Assist in providing quotes and sales/technical presentations to customers for various services
Qualification
Required
Manage profit/loss for assigned region to established goals
Prepare annual budgets
Manage cost center and project expenses
Provide annual, quarterly, and monthly forecasts
Perform invoicing requests and support cash collections
Identify, prepare justifications, and administer capital projects
Hire and train staff; develop and assess training requirements
Manage performance of assigned hourly and salaried resources including labor and expense approval, goal setting, performance reviews, talent development, and merit process
Handle all aspects of service project execution including but not limited to subcontractor administration, material procurement, equipment and manpower scheduling; contract administration/management, customer communications, and organizational KPIs. Implement and execute quality, safety, customer satisfaction, and training programs
Provide technical support for customers and field crews
Implement necessary preventative maintenance, inspection, and calibration programs for fleet, oil processing, test, and safety equipment to assure DOT, OSHA, and quality program compliance
Provide project site supervision when required
Review, analyze field test data and conduct final review, approval of all final project reports before delivering to the customer
Support sales organization with development of customer relationships and new market opportunities with various clientele within the given service region
Support sales and quoting process including scope development, job walks, cost estimates, and inputs for commercial contract review
Assist in providing quotes and sales/technical presentations to customers for various services
Knowledge of electric substation systems, especially power transformers
Knowledge of financial concepts, including inventories/work in process, cash flow, P/L, productivity, and capital utilization
Familiarity with marketing concepts and sales techniques
Familiarity with DOT and OSHA regulations
Approximately 30% travel
Bachelor's degree in Engineering or a Bachelor's degree combined with a demonstrated ability to apply and communicate technical concepts
Preferred
Experience in utility or industrial electrical service
Company
ApexCore Technologies
201-500 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase