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Rockland Federal Credit Union · 4 weeks ago

Collections Specialist II

Canton, MA, US

Full-time

Onsite

Mid Level

$26.40/hr - $33/hr

3+ years exp

Rockland Federal Credit Union (RFCU) is searching for a Collections Specialist II. The Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, including coordinating repossession processes and maintaining reports related to repossessions.

FinanceFinancial ServicesNon Profit

Comp. & Benefits

Responsibilities

Coordinates the repossession process, assigns vehicles for repossession in accordance with the state specific repossession guidelines, locates the nearest auction facility and expedites the delivery of the vehicle to auction

Maintains the Repossession Pipeline Report, with milestone dates, (cancellation date, repossession date, date vehicle is moved to auction, floor price, sale amount and sale date, calculates deficiency/surplus amounts after the sale

Communicates with repossession agencies and vendors, coordinating the disposition of repossessed vehicles from pickup to sale at auction. Select auction site and conveys delivery information to repossession company, ensuring vehicle delivery

Orders and tracks vehicle titles throughout the repossession and sale process

Cancels Gap and Warranty on vehicles sold at auction, tracks cancellations to ensure prompt receipt of rebated funds

Prepares and mails Notices of Deficiency/Surplus Balance to the member after the sale of the asset

Contacts insurance agencies to facilitating insurance proceeds for total losses

Collects on past due excise tax payments and toll violations on Leased vehicles

Prepares report for management on repossession status on accounts, identifying lags or inefficiencies in the current process and recommend improvements if needed

Communicates fees associated with repossession to the Collections team to aid in negotiating a vehicle's redeemable amount to members

Processes accounts approved for charge off. Drafts charge off letters, completes checklist for Board approval. Prepares and maintains charge off spreadsheet

Performs recovery activity on assigned charged off accounts, working with members to secure payments or payment agreements. Track and processes recovery payments and updates collection system notes

Responds to inquiries from members relative to their loan/account. Research and corrects errors on delinquent loans

Qualification

Collections experienceCollections lawsMS Office proficiencyMember service skillsDispute resolutionOral communication skillsWritten communication skillsNegotiation skillsOrganization skills

Required

High school diploma or equivalent

3+ years collections experience required, preferably in a credit union environment

Strong oral and written communication skills with the ability to effectively communicate with members and staff at all levels of the organization

Good technical skills with proficiency in MS Office (Word, Excel, Outlook) with the ability to learn and implement new systems

Good organization skills with the ability to handle multiple tasks while meeting established deadlines in a fast-paced, high volume call center environment, meeting established deadlines

Solid understanding of State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act) and State and Federal bankruptcy laws

Demonstrated skills in member service, dispute resolution and negotiation