SoNE HEALTH · 1 month ago
Director - Practice Operations
Windsor, CT, US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSoNE HEALTH is focused on delivering high-quality, value-driven care and is seeking a Director of Practice Operations. This role is responsible for overseeing daily operations of practice locations, ensuring operational excellence, financial oversight, and compliance with healthcare regulations.
EducationHealth CareMedical
Responsibilities
Works closely with Practice Managers to assure operational excellence
Monitors schedules and adjusts as needed to assure patient access
Regularly reviews registration, patient intake systems and telephone functions to assess for improvement opportunities
Guides revenue cycle efficiencies such as co-pay collection
Requires effective communication and collaboration with physicians and advanced practice professionals
Works closely with IT/EMR colleagues during initial implementation of EMR programs and subsequent platform enhancements
Develops expertise with the EMR program, including clinical as well as reporting functions
Collaborates with Executive Director to assure Primary Care Center of Excellence goals are met
In collaboration with the Executive Director, develop and manage annual operating budget, ensuring fiscal responsibility
Provides oversight and guidance for all practice related purchasing functions
Serves as a liaison with the Medical Group billing vendor
Assures reconciliation of all vendor invoices
In collaboration with Human Resources, supports and guides the practice managers through the hiring process, disciplinary events and employee termination
Provides ongoing coaching and mentoring for the practice managers related to leadership, professionalism and communication skills
Provides ongoing education for the practice managers related to practice business operations related to charge capture, billing and coding
Assures the ongoing training and competency of all staff
In collaboration with SoNE HEALTH Compliance Department, ensures adherence to all federal, state, and local healthcare regulations and accreditation standards
In collaboration with team providers and managers, creates quality improvement programs to enhance patient outcomes and satisfaction
Develops and implement a patient engagement and satisfaction monitoring program
Qualification
Required
Bachelor's degree required
5+ years in healthcare operations, medical group leadership
Proven success in leading diverse multi-disciplinary teams
Expertise in leading change management and engaging physician-led governance
Familiarity with population health, value-based care models and quality metrics
Collaborative leadership within physician-governed environments
Ability to align practice culture with SoNE HEALTH values: Empathy, Collaboration, Innovation, Quality, Access, Excellence
Comfort in negotiating and resolving conflicts across clinical, administrative, and executive teams
Experience leveraging value-based partnerships and data strategies to advance outcomes and cost-efficiency
Experience with process improvement models such as LEAN, Six Sigma
Ability to work long hours – over eight in a workday, and over 40 in a work week as necessary
Regularly required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequently required to maintain a stationary position and move or traverse
Occasionally required to stand; climb or balance; and stoop, kneel, crouch or crawl
Ability to lift and/or move up to 20 pounds
Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus
The dexterity necessary to utilize a computer keyboard on a regular basis is essential
As a condition of employment at SoNE HEALTH, all employees must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts
For the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza
If you will be working in a remote or hybrid capacity, we require a stable internet connection
Preferred
Advanced degree (MBA, MPH, MHA) strongly preferred
Benefits
Medical, dental, and vision insurance
401(k) retirement plan with employer match
Short-Term Disability Insurance
Long-Term Disability Insurance
Basic Life & Accident Insurance
Flexible Spending Accounts
Voluntary Benefits
Earned time off, sick time, company holidays and one floating holiday
Paid Volunteer Time
Employee Assistance Program
Educational Assistance (Tuition Reimbursement) after one year of employment
Employee Discount Program for discounts on entertainment, travel, and shopping
Company
SoNE HEALTH
SoNE HEALTH is a clinically integrated network that focuses on population health.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Trumble
President and Chief Executive Officer
Trudi McKenna
Chief Financial Officer
Recent News
2025-09-23
Company data provided by crunchbase