Harte Hanks · 1 month ago
Customer Care Tier 2
Greenville, SC, US
Full-time
Onsite
New Grad, Entry LevelHarte Hanks is a leading global customer experience company, and they are seeking Tier 2 Customer Care Team Members to assist customers with troubleshooting devices and connectivity issues. The role involves providing remote support through various channels while ensuring an optimal customer experience and documenting inquiries and resolutions.
AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing
Responsibilities
Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience
Acquire customer and issue-related information to input into the CRM database
Ask probing questions and use critical thinking to determine the root cause of an issue
After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue
Work as a consultative partner to your customer, building rapport and providing direction
Provide optimal customer experience by effectively resolving customer issues in a timely manner
Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
Compose professionally written emails and responses for digital channels
Professionally and effectively defuse difficult situations over the phone and other support channels
Qualification
Required
Ability to travel to and from onsite location for work
Strong customer service skills
Analytical thinking and problem-solving skills
Familiar with everyday computer tasks, internet navigation, and basic research
Fundamental writing skills including basic spelling and grammar usage
Ability to perform repetitive tasks and remain seated for long periods of time
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Proficiency in Word, Excel, Teams, and Outlook
Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/Google TV) and troubleshooting network connectivity issues
Benefits
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more….
Company
Harte Hanks
Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
Founded in 1923
1001-5000 employees
H1B Sponsorship
Harte Hanks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$54.9MKey Investors
Texas Capital BankWipro
2025-06-24Post Ipo Debt
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO
Leadership Team
David Garrison
Chief Financial Officer
Recent News
2025-11-11
2025-11-10
UPSTATE BUSINESS JOURNAL
2025-10-24
Company data provided by crunchbase