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Solventum · 2 weeks ago

Field Service Representative I - Norcross, GA

Norcross, GA

Full-time

Onsite

Entry Level

$43K/yr - $53K/yr

1+ years exp

Solventum is a new healthcare company focused on improving lives through innovative healthcare solutions. The Field Service Representative I is responsible for delivering, picking up, and maintaining medical device equipment while ensuring superior customer service and maintaining strong relationships with healthcare clients.

Responsibilities

Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions

Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping

Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate

Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment

Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position

Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery

Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service

Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products

Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles

Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment

Qualification

Customer serviceDurable Medical EquipmentMicrosoft OfficeIOS applicationsPhysical fitnessOrder managementInventory controlTime managementEffective communication