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EECU · 3 weeks ago

Call Center Representative - Full-Time (9am-6pm shift)

Fort Worth, TX, US

Full-time

Hybrid

Entry Level

1+ years exp

EECU is a community credit union based in Fort Worth, Texas, committed to providing members with exceptional service. The Call Center Representative will assist members over the phone, ensuring efficient and courteous interactions while maintaining performance standards and addressing member needs.

Financial ServicesVenture Capital

Responsibilities

Deliver exceptional service to our members by answering inbound calls timely, professionally and courteously

Maintain performance standards in quality, attendance, and an overall team centric work ethic

Take ownership of each member while empathizing and prioritizing member needs

Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction

Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt

Resolve conflicts and manage member expectations

Adhere to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations

Qualification

Call center experienceFinancial experienceVerbal communicationWritten communicationBilingual (Spanish)Problem solvingAttention to detailCustomer serviceFast-paced environmentTeamwork

Required

Minimum of one year prior call center or financial experience required

Effective verbal and written communication with both external and internal members

Problem Solving Skills

Approach problems logically and with good judgment to ensure the appropriate member outcome

Accuracy and attention to detail

Required to abide by all applicable regulatory and department policy and procedures

Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member

Must be willing to work in a fast pace environment that requires 100% phone-based interaction

Excellent attendance a MUST

Ability to easily commute to call center in Downtown Fort Worth

High school diploma or equivalent

Willing to work Monday-Friday 9am-6pm with 9:00am-1:00pm rotating Saturdays

EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions