BioRender · 2 days ago
Customer Success Manager | Mid-Market
United States
Full-time
Remote
Mid Level
3+ years expBioRender is on a mission to transform science communication and is seeking a Customer Success Manager to enhance client experiences. The role focuses on customer satisfaction, retention, and revenue growth by engaging with clients and providing value-driven solutions.
Graphic DesignLife ScienceSoftware
Responsibilities
Proactively engage with clients and key decision-makers through emails, calls, and virtual meetings, positioning yourself as a trusted strategic partner
Onboard new users by demonstrating platform features to senior decision-makers through client calls, interviews, and training sessions
Identify client needs, coordinate training and support, and deliver value-driven solutions to enhance user engagement and drive annual subscription renewals
Monitor user satisfaction and track NPS scores to mitigate churn, address user requests, and identify areas for improvement
Develop customer advocates, create case studies, and collaborate with users for speaking opportunities and other marketing initiatives
Work cross-functionally with teams such as medical illustration, product, and marketing to ensure customer needs are met
Continuously seek ways to improve the customer success playbook, contribute to product enhancements, and support other internal teams
Qualification
Required
3+ years of experience in customer success or account management within a SaaS company
Strong expertise in hosting virtual webinars, workshops, and other events
Proficiency in account management metrics, including churn, retention, and NPS
Exceptional organizational skills with the ability to manage multiple projects effectively
Strong interpersonal skills and keen attention to detail
Proven experience engaging and building relationships with senior leadership and executives across industry verticals
Confidence in presenting to large audiences in both virtual and in-person settings
Willingness to travel up to 10% if required
Preferred
BSc or Master's degree in Life Sciences is a plus
Benefits
Remote-first
Flexibility to work from anywhere
Company
BioRender
BioRender develops a science visualization platform for the pharmaceutical and life sciences industries.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$17.04MKey Investors
Y Combinator
2023-04-20Series A· $15.32M
2018-01-04Seed· $1.72M
2017-07-31Seed
Leadership Team
Shiz Aoki
Co-founder and CEO
Katya Shteyn
Co-founder and CTO
Recent News
Research & Development World
2025-10-21
Liquid 2 Ventures
2025-03-03
Company data provided by crunchbase