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University of Hartford · 3 weeks ago

Associate Director of Housing Operations

West Hartford, CT

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$58K/yr - $68K/yr

The University of Hartford is seeking an Associate Director of Housing Operations to provide strategic and operational leadership for its on-campus housing system. This role involves overseeing housing assignments, occupancy management, and facilities coordination to create safe and engaging living-learning communities for students.

Higher Education

Responsibilities

Oversees housing assignment processes, including new student placements, room selection, mid-year transitions, and summer housing

Supervises office and residence hall card access and key management, housing charges and cancellation fees, and department technology initiatives

Monitors and manages contracts with outside vendors

Primary point of contact for billing related questions, including damage billing

Maintains card access and key management

Manages housing management system (e.g., StarRez) ensuring accurate data, efficient workflows, and integration with campus systems; provides training and support to for StarRez for the department

Develops and implements housing occupancy projections, manages waitlists, and coordinates with Admissions and Institutional Research on enrollment trends

Leads communication strategies related to housing processes, timelines, and policies for students and families

Oversees furniture inventory, storage and replacement processes

Participates in capital project planning and sustainability initiatives

Provide weekly occupancy reports to DSS leadership team and director of residential life

Serves as a member of an on-call team to provide support and direction to Resident Directors and Graduate Assistants managing campus emergency and crisis situations

Manages the administration of the University’s conference specialty housing program

Responsible for management of conference staff, guests, clients and services

Provides training and day to day management of conference team members

Maintains relationships and communicates with year-round with campus partners and clients

Manages specialty housing, including but not limited to, orientation exchange programs and corporate partners

Serves as the primary liaison with Facilities and Public Safety to ensure timely maintenance, cleanliness, and safety of residential facilities

Directs and trains staff on housing openings, closings, and turnover periods, including room inspections, health and safety inspections and damage billing

Collaborates on capital planning, renovation schedules, and furniture replacement cycles

Collaborates with Procurement with management of on and off campus services including laundry, purchasing materials and supplies, custodial services and managing related expenses and budgets

Referrals to appropriate offices for assistance (i.e. information technology, classroom reservations)

Actively participates in strategic planning, problem solving and operational meetings to develop and improve the conference and specialty housing programs

Develops and manages housing operations budget, including revenue projections, rate setting, and expenditures

Monitors housing occupancy and financial performance, preparing reports and analyses as needed

Ensures billing accuracy, refunds, and charge processes in collaboration with the Bursar’s Office

Supervises full-time Assistant Director of Operations in the fulfillment of their responsibilities

Indirectly supervises front administrative staff and housing operations staff involved in housing assignments, operations, and customer service

Provides training, professional development, and performance evaluations for staff

Participates as a key member of the Residential Life leadership team, contributing to departmental planning, assessment and implementation of the residential curriculum

Maintains a student-centered approach by providing a quality customer service experience for current and perspective students, families, faculty and staff

Provides clarification on policies, addresses residential life concerns and responds to inquiries

Assess student needs and participate in the development of the residential curriculum, programs and initiatives to increase student retention

Partners with Associate Vice President for Student Success regarding medical housing and emotional support animals

Serves on shared leadership campus wide groups

Establishes and maintains relationships with students, families and community members and assistance in creative an active commitment to a diverse, equitable and inclusive residential community

Develop and enforce housing policies in alignment with university and legal standards

Responsible for following and implementing deferral and state regulations as they relate to residential life, DSS functions, fire safety, emergency and risk mitigation and Clery Act as well as University policies and procedures

Serves as a Campus Security Authority with regard to Clery Act reporting

Ensure compliance with fire safety, ADA , and health regulations in residential facilities

Communicates policies and processes to constituents, with an annual review for accuracy

This includes inclusive and innovative policies and practices that foster and advance equity and inclusion

Assess housing processes and student satisfaction to inform continuous improvement

Performs other related duties as assigned

Qualification

Housing management systemsBudget managementSupervisionPolicy complianceLeadershipCustomer serviceStrategic planningFacilities coordinationDiversityInclusionTrainingDevelopmentCommunication skillsProblem solving