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BioCatch · 13 hours ago

Engagement Manager, Partners

New York, NY

Full-time

Hybrid

Senior Level

$90K/yr - $120K/yr

5+ years exp

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. The Engagement Manager will work with a portfolio of partners to drive the utilization of BioCatch's solutions, define strategic directions, and collaborate with customers to solve problems across multiple industries, primarily focusing on Financial Institutions in North America.

AnalyticsCyber SecurityFinTechFraud DetectionNetwork Security

Growth Opportunities

Responsibilities

Manage risks to efficacy of the BioCatch solution for our partners and end customers

Function as a single point of contact for general consulting, incident reporting, and escalation for our partners and our joint end-customers. Working in tandem with BioCatch Support, Solution Engineering, Threat Analytics and Data Science

Build and maintain strong relationships with partner organizations, acting as the primary point of contact

Address and anticipate partner concerns, proactively providing solutions

Identify opportunities for expanded product utilization and support the sales team in realizing them

Network with key contacts outside own area of expertise, cross-functionally and across multiple departments

Manage project coordination and provide oversight for project team to ensure adherence to a schedule

Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task ownership

Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed

Schedule and facilitate regular meetings with partners and joint end-customers to provide updates on product releases and gather feedback on product roadmap

Advocate on behalf of your partners and joint end-customers with BioCatch internal staff in Solutions, R&D and Product

Prepare and deliver Quarterly Business Reviews to partners and joint end-customer business owners to review achievements, set goals and plan timelines for envisioned projects

Provide executive summary updates to internal stakeholders on partner and joint end-customer overall status and KPIs

Qualification

Post-sales consultingCyber securityFraud preventionTechnical knowledgeVerbal communicationWritten communicationTime managementTeam collaborationProblem-solving

Required

5+ years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers

Bachelor's degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered. Additional relevant work experience will be considered in lieu of education requirements

Exceptionally strong verbal and written communication skills. Ability to deliver impactful presentations to various types of audiences

Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results

Ability to work in a team environment, by soliciting input and feedback. Strong ability to effectively manage conflict

Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit