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NBT Bank · 2 weeks ago

Cash Management Support Specialist

Canajoharie, New York

Full-time

Onsite

Mid Level

$22.17/hr - $29.55/hr

4+ years exp

NBT Bank is a stable financial institution focusing on empowering its employees and community. The Cash Management Support Specialist is responsible for providing operational support for cash management products and services, assisting business customers with various inquiries, and ensuring compliance with policies and regulations.

BankingFinancial Services

No H1B

Responsibilities

Address and resolves a wide range of complex questions from both external and internal customers regarding business banking services including Business Online Banker, Positive Pay, ACH origination, ACH account assistance and additional business products from incoming calls and emails

Fully supports the Remote Deposit Capture product. Account creation for new companies, scanner installations, customer training, assists with problem resolution, and acts as liaison between the customer, Fiserv, and NBT Management. Keeps customers informed of new and revised services

Technical issues involving the hardware and software of RDC scanners in addition to any other bank services or products as required

Ensures all security measures, policies, procedures and controls are adhered to Standards measured by live call monitoring and review of cases created in CSCS

May assist with work in other Operations Departments. May assist in training of new employees. Other duties as assigned

Qualification

Remote Deposit CaptureTechnical troubleshootingCustomer service experiencePC skillsTraining abilityBank policiesCommunication skillsTeamwork

Required

High School Diploma or GED

Customer service and/or sales experience

Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience

Strong oral and written communication skills

Must have a positive attitude and willingness to work in a team environment

PC skills in a Windows environment to include Word/Excel

Technical knowledge of the installation and working knowledge of a PC scanner

Excellent and problem solving skills and the ability to trouble shoot technical issues

Ability to provide comprehensive training to customers

Understand the roles and functions of various internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research

In depth knowledge of bank policies and procedures

Travel required, may include overnights

Valid driver's license required