Holiday Barn Pet Resorts ยท 3 weeks ago
Customer Service Support Associate/Runner
3800 Mountain Road, Glen Allen, VA 23060, USA
Full-time
Onsite
New Grad, Entry Level
$15.50/hr - $18/hrHoliday Barn Pet Resorts is a high-volume pet resort in Richmond, seeking Customer Service Support Associates to work with pets and their owners daily. The role involves ensuring positive relationships with customers, providing face-to-face interactions, and assisting with various pet services.
Hospitality
Responsibilities
Ensure positive relationships are developed and maintained with our furry guests and their owners
Provide critical face-to-face interaction with pet owners
Help customers choose the best services for their pets
Decide on fun playtime activities
Pick an appropriate pet grooming service
Schedule boarding stays
Take care of all arrival and departure procedures for our guests
Meet and greet our customers in a friendly and professional manner
Work with customers during pick-up and drop-off
Multitask and handle a high volume of phone calls in a fast-paced environment
Qualification
Required
Ability to take care of all arrival and departure procedures for our guests
Ability to meet and greet our customers in a friendly and professional manner
Ability to work with customers during pick-up and drop-off
Ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease
Ability to lift and push up to 50lbs
Ability to stand for extended periods
Ability to bend, stoop, reach, and stretch
Ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures
Ability to work in a loud working environment - barking dogs, high-pressure dryers, etc
Preferred
A person who thrives on interacting with people, dogs, cats, and other animals
Previous knowledge of register function and cash handling
Proven ability to provide excellent customer service while following company policies
Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial
Excellent verbal and written communication skills and have the ability to work well in a team
Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays
Ability to use Microsoft 365
Benefits
Employee Refurral Program
Employee Discount Program
Pet Insurance
Wellness Benefits
Life and Long-Term Disability Insurance
401k Plan (eligibility rules apply)
Pet Benefits
Paid Time Off
Health, Dental, and Vision Insurance
Company
Holiday Barn Pet Resorts
Holiday Barn Pet Resorts creates joy in the lives of pets and their families! We offer Dog Vacations, Cat Vacations, Dog Day Camp, Grooming, and Dog Training.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase