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Anywhere Real Estate Inc. · 3 weeks ago

Client Experience Specialist - Eastern time US Based Remote

United States

Full-time

Remote

Entry, Mid Level

$21/hr - $25/hr

2+ years exp

Anywhere Real Estate Inc. is seeking a Client Experience Specialist to manage non-licensed aspects of real estate transactions. This remote role focuses on creating a seamless experience for agents and clients by overseeing documentation, coordinating schedules, and providing updates throughout the transaction process.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Perform non- licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensuring the transaction is closed in a timely, efficient, and accurate manner

Collaborate closely with agent services department, agents and/or other third parties to ensure all proper documentation has been received for compliance in the transaction file and in the appropriate systems

Organize all transaction details in applicable systems while providing continuous, timely and appropriate updates to all parties

Serve as the deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close

Coordinate and/or confirm scheduling of home inspections, appraisals and closings with all deal parties

Regularly update and manage communication with all parties involved in the transaction

Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience

Qualification

Real estate experienceTransaction coordinationSoftware navigationCustomer serviceCritical thinkingOral communicationWritten communicationAdaptabilityCollaboration

Required

Minimum of 2 years real estate, mortgage, title, transaction coordination/processing experience strongly preferred or solid experience with the real estate transaction process at a high volume

Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment

People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process

Technical- ability to learn and navigate multiple software systems with an elevated level of competency

Critical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality

Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things

Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues

Quality Assurance- the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality

Adaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient

Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support