Saicon · 2 weeks ago
Senior Business Analyst – Customer Portal at Omaha, NE
Omaha, NE
Contract
Onsite
Senior Level, Lead/Staff
15+ years expSaicon is seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative. This role focuses on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.
AppsEnterprise Resource Planning (ERP)Information Technology
Hiring Manager
Vasu Dev
Responsibilities
Lead requirements gathering workshops with business stakeholders and end users
Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features
Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements
Ensure portal features align with customer self-service, authentication, role-based access, and security requirements
Support validation of portal functionality during UAT and production readiness
Act as the primary liaison between business users, product owners, and development teams
Support Agile ceremonies including backlog refinement and sprint reviews
Assist QA teams with test case reviews and defect triage
Qualification
Required
15+ Years of Business Analyst experience
Strong experience working on customer-facing portals or digital platforms
Proven expertise in requirements documentation and process modelling (Facebook, YouTube, Instagram, Netflix, Spotify, Amazon)
Experience working in Agile/Scrum environments
Preferred
Experience with Salesforce Experience Cloud / Customer Portals
Familiarity with UX tools and methods (journey mapping, wireframes)
Experience in CRM or customer-centric platforms
Company
Saicon
Saicon speclizes in ERP, application management, cybersecurity, automation and architecture services.
201-500 employees
H1B Sponsorship
Saicon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (21)
Funding
Current Stage
Growth StageLeadership Team
Ramesh Lokre
Co-Founder & CEO
Raj Cherukumudi
Global Client Partner and SVP
Company data provided by crunchbase