XBP Global ยท 5 hours ago
Customer Service Technical Specialist
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $24.50/hr
0+ years expXBP Global is a workflow automation leader that focuses on business process automation and digital transformation. They are looking for a customer-oriented service representative to ensure excellent service standards and maintain high customer satisfaction.
Computer Software
Responsibilities
Restocking office supplies, kitchens and cafes
Responding to office emails
Completing daily floor walks
Helping clients with office questions
Refilling office snacks
Operate mailing, print or scanning equipment
Shipping & Receiving
Sort and deliver accountable mail
Help resolve customer concerns/issues
Print, scan, and prepare confidential documents
Batches documents
Keys data from source documents in a timely and efficient manner
Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
Performs verification duties as required
Keys correcting entries as indicated by verification or other warning
May trouble shoot data problems
May operate peripheral equipment
May assist in development of production formats and keying procedures
Produce, format and edit .pdf files, letters, reports and other documents in Adobe, Microsoft and other firm applications
Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Maintain all logs and reporting documentation
Participate in cross-training
Support various special projects from start to finish upon request and perform other duties as assigned
Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
Performs other duties as required
Qualification
Required
Self-motivated, detail oriented, ownership/pride in work
Ability to think on their feet, problem solver
Partnership in providing excellent customer experience
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
Willingness and availability to work additional hours if assigned
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Ability to read, write and speak English
Ability to learn various other programs and applications as necessary and/or required
High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
Required to work at computer for long periods
Required to regularly sit, talk or hear
Required to possess close vision and ability to focus
18 Years of Age or Older
High School Diploma or GED
Minimum of 6 months customer service related experience
Proficiency in reading, writing, and speaking English
Close vision and ability to focus are necessary for performing tasks accurately
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
Preferred
Office or corporate environment experience
Hospitality experience
Experience running mail posting equipment
Familiarity with office equipment and procedures
Previous experience with data entry
Client facing customer service
Benefits
Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase