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Fulton Bank · 2 hours ago

Asst Mgr Mortgage Servicing

East Petersburg, PA

Full-time

Hybrid

Mid, Senior Level

$30.29/hr - $50.48/hr

5+ years exp

Fulton Bank is committed to making a positive impact in local communities and champions a culture of continuous learning and inclusion. The Assistant Manager Mortgage Servicing will supervise employees engaged in Consumer Mortgage Servicing, ensuring compliance and quality while managing team performance and facilitating a positive customer experience.

BankingFinancial Services

No H1B

Hiring Manager

Melissa Sivels, MBA, PHR, SHRM-CP

Responsibilities

Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow, and quality, manage performance to include conducting performance appraisals, partner with Human Resources to resolve employment related issues

Monitor, analyze and evaluate departmental systems, processes, and procedures with respect to accuracy, efficiency, and compliance, lead regulatory and system updates, and develop recommendations while promoting culture of constant improvement

Contribute to broader corporate and department initiatives, including audits, application evaluation and testing, mergers and acquisitions, and vendor management; serve as backup for Departmental Manager

Establish procedures/parameters, report results, analyze trends, interact with corporate compliance, business compliance/risk, Consumer Partners, and Consumer Default Management

Responsibilities for the assistant manager are broken out by an area. The assistant manager is responsible for managing one of the following process areas in according with the Essential Job duties listed above: New Loan Boarding / Account set up, Escrow Administration, Investor Reporting / Accounting, or Account processing / maintenance