ATC ยท 17 hours ago
Help Desk Analyst
Harrisburg, PA
Contract
Hybrid
New Grad, Entry LevelATC is seeking a Help Desk Analyst to provide support for business applications. The role involves assisting users with login issues, troubleshooting application problems, and escalating tickets as necessary.
AnimationInformation TechnologyMobile AppsSoftware
Responsibilities
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications
Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system
Escalates issues in accordance with defined procedures
Assists users through problem solving steps
Uses technical databases to research problems, and talks with co-workers to research problem and find solution
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Follows quality standards
Able to work in a team environment
Completes assigned tasks
Strong communication skills; both written and spoken
Qualification
Required
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications
Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system
Escalates issues in accordance with defined procedures
Assists users through problem solving steps
Uses technical databases to research problems, and talks with co-workers to research problem and find solution
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner
Communicates accurate and useful status updates
Manages and reports time spent on all work activities
Follows quality standards
Able to work in a team environment
Completes assigned tasks
Strong communication skills; both written and spoken
Company
ATC
Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
Founded in 2007
201-500 employees
H1B Sponsorship
ATC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)
Funding
Current Stage
Growth StageLeadership Team
Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
Company data provided by crunchbase