Scheels · 1 month ago
Credit Card Specialist
Eden Prairie, MN
Part-time
Onsite
Entry Level
1+ years expScheels is a leader in the sporting goods industry, dedicated to creating the best customer experience in the USA. The Credit Card Specialist will be responsible for processing applications for the Scheels VISA, maintaining compliance with regulations, and providing excellent customer service.
E-CommerceFitnessRetailSporting GoodsSports
Responsibilities
Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
Complete daily audit sheets, track store performance and help maintain compliance with First National Bank, VISA and Scheels regulations and standards
Stock VISA materials daily throughout the store
Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
Assist the VISA Coordinator in completing the annual all store VISA compliance training
Maintain an orderly appearance of personal work space and surrounding areas
Excellent communication and customer service skills (both written and verbal) as well as organizational skills, attention to detail and problem solving skills
Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures
Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry
Ability to communicate procedures and answer questions and offer to associates, customers and the general public
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc
Must be available to work during the hours of 8am – 9pm Monday through Saturday, 11am – 7pm on Sundays
Qualification
Required
Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
Complete daily audit sheets, track store performance and help maintain compliance with First National Bank, VISA and Scheels regulations and standards
Stock VISA materials daily throughout the store
Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
Assist the VISA Coordinator in completing the annual all store VISA compliance training
Maintain an orderly appearance of personal work space and surrounding areas
Excellent communication and customer service skills (both written and verbal) as well as organizational skills, attention to detail and problem solving skills
Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry
Ability to communicate procedures and answer questions and offer to associates, customers and the general public
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc
Must be available to work during the hours of 8am – 9pm Monday through Saturday, 11am – 7pm on Sundays
Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines
The ideal candidate will have a minimum of an associate's degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
Light work - Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury
Company
Scheels
Scheels is a web-shop of sport and outdoor clothes, shoes and accessories.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Scheel
Store Leader/Partner
JC Joyce
Store Leader/Partner
Recent News
2025-10-15
2025-10-10
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