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Ntiva, Inc. · 1 month ago

Security Analyst III

McLean, VA

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $86K/yr

3+ years exp

Ntiva, Inc. is a Managed Services Provider dedicated to helping clients thrive through innovation and teamwork. As a Security Analyst III, you will play a key role in defending against cyber threats by investigating security incidents and leading response efforts to minimize impacts on client assets and data.

Information ServicesInformation Technology

No H1B

Responsibilities

Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats

Lead Incident Response: Conduct investigations into security incidents, perform rapid response actions like securing user accounts, collect necessary log data for analysis, coordinate with external parties such as insurance companies and forensics firms on behalf of Ntiva clients

Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment

Working Escalated Tickets: Work tickets that have been escalated to you and potentially coach Security Analyst 1 and Security Analyst 2 on next steps

Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution

Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information

Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise

Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions

Qualification

Information SecurityIncident ResponseInformation TechnologyNetworking ConceptsWindows/Mac/LinuxCyber Insurance LiaisonSecurity CertificationsCustomer ServiceLeadership SkillsCommunication SkillsAttention to DetailAdaptability

Required

2-3 years of experience in the field of Information Technology

3-4 years of experience in the field of Information Security

Solid understanding of networking concepts and how to apply them to troubleshooting

Experience with advanced troubleshooting of Windows/Mac/Linux systems

Understand basic and advanced security concepts, as well as have the ability to explain these concepts to non-technical individuals

Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues

Ability to effectively lead security incidents, including communication with all involved stakeholders, locking down involved accounts and endpoints, writing a report of findings and actions taken, and recommending improvements to their security posture

Ability to liaise with Cyber Insurance and Forensic firms to support working on security incidents

Leadership skills to assist/coach the Security Analyst 1 and Security Analyst 2 in their job duties

Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams

Strong attention to detail

Ability to work effectively within the security team and liaise with other departments

Ability to prioritize tasks and manage workload effectively in a fast-paced environment

Ability to adhere to established processes and protocols for incident handling and tool changes

Passion for delivering outstanding customer service, with a track record of exceeding client expectations

Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements

Ability to communicate professionally, in English, both written and orally

Ability to write business correspondence

Ability to effectively present information and respond to questions from groups of managers, clients, and the general public