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Akima · 6 days ago

Network Operations Center - Shift Lead

Ashburn, VA

Full-time

Onsite

Senior Level

5+ years exp

Akima is a federal IT contractor focused on supporting Alaska Native communities. They are seeking a Network Operations Center - Shift Lead to oversee a team of technicians, ensuring efficient monitoring and resolution of network issues while maintaining operational efficiency in a 24/7 environment.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts

This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency

Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers

This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support

Supports complex PCs and LAN/WAN networks throughout the organization

Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem

Analyzes test data and recommends hardware or software for purchase

Performs work under minimal supervision

Handles complex issues and problems and refers only the most complex issues to higher-level staff

Qualification

ITIL v3CompTIACCNATCP/IPNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solving skillsCommunication skills

Required

Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access

Relevant certifications such as ITIL v3, CompTIA, CCNA

A minimum of five (5) years' relevant experience in Tier 1 support operations

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

Effective communication skills for interacting with customers, technical teams, and management