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MacKenzie-Childs, LLC · 3 weeks ago

Vendor Compliance Manager

Aurora, NY

Full-time

Onsite

Senior Level

5+ years exp

MacKenzie-Childs is a leading home furnishings retail company known for its unique design and high-quality products. As the Vendor Compliance Manager, you will ensure that vendors adhere to company standards, manage compliance programs, and establish guidelines to uphold quality and customer satisfaction.

E-CommerceInternet

Responsibilities

Develop and implement vendor compliance policies and procedures in collaboration with cross-functional teams including product development, planning, logistics, and quality assurance

Conduct regular audits and assessments of vendors to ensure compliance with contractual agreements, quality standards, and regulatory requirements

Develop chargeback programs in partnership with the Product Development team to hold our vendors accountable for their performance

Evaluate vendor performance metrics and develop improvement plans as necessary to address areas of non-compliance or inefficiency

Serve as the main point of contact for vendors regarding compliance-related inquiries, issues, and escalations

Collaborate with internal stakeholders to set standards, manage changing requirements, resolve vendor-related disputes and discrepancies promptly

Provide training and guidance to vendors on compliance requirements, quality standards, and best practices

Stay informed about industry regulations, market trends, and best practices related to vendor management and compliance

Partner with Fulfillment Operations to implement quality control audit programs to reduce damage rates and improve accuracy of outbound customer orders

Responsible for leading a team of quality assurance associates in Aurora and Fulton NY

Responsible for providing associate feedback through annual performance appraisals

Hold teams accountable for their performance against defined KPIs

Qualification

Vendor compliance standardsQuality assurance processesRegulatory requirementsSupply chain managementAnalytical skillsCommunication skillsTrainingGuidanceData-driven decision makingProduct packaging standardsCertification in supply chainDetail-oriented mindsetOrganizational skillsTeam leadershipInterpersonal skills

Required

Bachelor's degree in business administration, Supply Chain Management, or a related field

Proven experience (5 years) in vendor management, procurement, or supply chain management within the retail industry, preferably in home furnishings

Strong understanding of vendor compliance standards, quality assurance processes, and regulatory requirements

Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions

Effective communication and interpersonal skills, with the ability to collaborate and build relationships with internal teams and external vendors

Detail-oriented mindset with strong organizational skills and the ability to manage multiple priorities simultaneously

Preferred

Certification in supply chain management (e.g., CPSM, CSCP) is advantageous

Experience with product packaging standards for tabletop, home decor, furniture and lighting, including labeling, sustainability, and retail compliance requirements, is a plus