Star SU LLC · 3 weeks ago
Service Engineer
Ohio, United States
Full-time
Onsite
Entry, Mid LevelStar SU LLC is a leader in the cutting tool industry, seeking a driven and solutions-focused Service Engineer to support both domestic and international customers. The role involves servicing machines, providing warranty and non-warranty support, and ensuring customer satisfaction through various technical and training responsibilities.
Developer ToolsMachinery ManufacturingManufacturingService Industry
Hiring Manager
Dreamala Hicks, SHRM-CP
Responsibilities
Install, commission, and optimize equipment at various customer sites
Provide customer training for existing and new customers, including hands-on opportunities
Support customer maintenance needs to ensure geometric alignment, software updates, as well as retrofits of Modul gear hobbing and deburring
Provide on-site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems
Support customer needs by phone, email and remote communication methods to optimize performance and recommend any upgrades or modifications when necessary
Support project management by minimizing delays and tracking interaction with customers. Communicate progress and open issues to leadership
Collaborate and support sales team utilizing technical expertise for various projects
Inspect parts and components identifying and troubleshooting future performance risk. Recommend spare parts as appropriate to minimize downtime
Qualification
Required
Experience in a manufacturing / service environment
Strong mechanical and electrical skills with proven ability to read and navigate blueprints, electrical schematics, etc
Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Experience with gears, gear hobbing and gear machines
Ability to communicate clearly with peers, management, and customers
Strong work ethic with a focus on customer satisfaction
Valid Passport
A valid driver's license and good driving record
Preferred
Associate degree in mechanical or electrical field
Experience with Siemens control systems
Experience with FANUC Robot systems
Benefits
Comprehensive medical, dental, and vision health insurance.
Company paid life insurance and short-term disability.
A matched 401(k) savings program
Educational assistance program.
Company
Star SU LLC
Star SU LLC is a global provider of gear cutting machinery, precision cutting tools, and tooling services for advanced manufacturing applications with deep roots in Northern Michigan.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageRecent News
Medical Product Outsourcing
2025-03-19
Company data provided by crunchbase