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Visa · 2 days ago

Support Engineer (Bilingual English & Spanish)

Miami, FL

Full-time

Hybrid

New Grad, Entry, Mid Level

$67K/yr - $109K/yr

0+ years exp

Visa is a world leader in payments and technology, and they are seeking a Support Engineer to join their Americas Support Team. This role involves providing technical support to enterprise clients, diagnosing complex issues in fraud detection environments, and collaborating with engineering teams to ensure mission-critical systems remain reliable and secure.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments

Comp. & Benefits

No H1B

Responsibilities

We hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required

Act as a primary technical contact for customers in the Americas after deployment

Manage inbound support requests via calls, tickets, and email, ensuring timely acknowledgment and clear communication

Provide professional updates on case progress and resolution timelines

Diagnose application, database, and infrastructure issues with precision

Investigate and resolve Linux-based system problems using shell tools and scripts

Analyze logs, configurations, and data flows to identify root causes

Work with engineers and QA to ensure that issues are resolved, and fixes deployed, in a timely fashion

Maintain suitable deployment-specific support documentation

Deliver quality by planning and being organized

Work on projects as required

Qualification

Linux proficiencyCloud platforms (AWS/Azure)MongoDB / NoSQLProblem-solving skillsCommunication skillsShell scriptingLog analysisNetworking conceptsJavaPythonCustomer-facing experienceScientific degreePerformance testing

Required

Minimum of 6 months of work experience or a Bachelor's Degree

Proficiency in Linux, including command line tools, shell scripting, and log analysis

Familiarity with cloud platforms such as AWS or Azure

Experience working in a customer-facing role, technical or non-technical

Fluent in English and Spanish, both written and verbal

Strong problem-solving skills and ability to work under pressure in production environments

Preferred

Two or more years of work experience

A Degree in a scientific or numerate discipline, e.g. Computer Science, Physics, Mathematics, Engineering

Experience with MongoDB / NoSQL databases

Performance testing and understanding of networking concepts

Ability to communicate well internally and with customers, adapting fluidly to different audiences – ranging from highly technical software architects to non-technical business owners

An understanding of source control, database architecture and some level of programming (Java or Python preferred)