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Behavox · 6 days ago

Customer Success Manager 3

Toronto

Full-time

Hybrid

Mid Level

Behavox is shaping the future for how businesses harness their most important raw material - data. The Customer Success Manager will focus on ensuring zero churn for customers by facilitating high ROI, expanding the book of business through upsells, and guiding customers on best practices to achieve long-term success.

Artificial Intelligence (AI)Big DataData VisualizationMachine LearningSoftware

Responsibilities

EXPAND accounts and generate additional revenue within their book of business

REDUCE churn and retain accounts by increasing customer satisfaction

PRIORITIZE strategically to provide customer analysis and activity plans

SOLVE problems whilst applying highly customer-centric practices

WORK across departments (PMs, PMs, AE) to champion for clients

Qualification

Customer relationship managementRevenue opportunity identificationAccount planningChange managementClear communication

Required

A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies

Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability

Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k

Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities

Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level