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Gift of Life Marrow Registry · 3 weeks ago

Donor Concierge

Boca Raton, FL

Full-time

Onsite

New Grad, Entry Level

Gift of Life Marrow Registry is dedicated to helping individuals battling blood cancer find a second chance at life. The Donor Concierge ensures a personalized donor experience throughout the donation journey, creating a supportive environment and delivering high-touch service to enhance comfort and satisfaction.

ConsultingHealth CareHealth DiagnosticsWellness

Responsibilities

Create a welcoming, personalized experience by anticipating and responding to donor needs

Serve as the primary non-clinical point of contact for donors comfort and service-related requests

Prepare and present food and beverage options based on donor preferences and dietary requirements (e.g., kosher, or other restrictions)

Curate entertainment options to enhance the donor’s experience during the collection

Assemble and deliver welcome amenities and gift bags, including coordinating hotel delivery when needed

Prepare branded gift items for donor arrival and maintain a polished presentation

Monitor and manage inventory of amenities and gift packages; coordinate with internal teams for restocking

Work with internal contacts and external vendors to fulfill special requests or source specific branded items

Partner with the Apheresis Team to support non-clinical donor needs and assist with special requests

Coordinate local travel and transportation arrangements as needed

Maintain professionalism, discretion, and a high standard of service in all donor interactions

Perform other duties and special projects as assigned to enhance the donor experience and uphold organizational values

Qualification

Customer serviceHospitality managementMultitaskingCreative problem-solvingDiscretionInterpersonal skillsOrganizational skillsVerbal communicationWritten communication