Liberty Mutual Insurance · 3 days ago
Manager, Engineering - (Guidewire PolicyCenter Platform)
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
$134K/yr - $254K/yr
10+ years expLiberty Mutual Insurance is leading a digital disruption in the insurance industry, and they are seeking a Manager for the Guidewire PolicyCenter Platform. This role involves managing engineering teams, ensuring the platform's reliability and performance, and driving continuous improvement through effective technical leadership and data governance.
FinanceFinancial ServicesInsurance
Responsibilities
Ensures the PolicyCenter platform and adjacent ecosystem (Integration Gateway, Product Definition, Jutro Digital, internal developer platform) are enhanced and maintained to meet business needs; defines KPIs and success measures with Product Owners
Understands the business domain and product vision; aligns team work with Scrum Masters, Architects, Product Owners, and stakeholders toward shared goals; maintains a unified, prioritized backlog
Monitors team effectiveness and addresses issues impacting productivity; removes roadblocks and manages interdependencies
Initiates and fosters partnerships with Guidewire, vendors, technology managers, and executives; aligns capabilities and roadmap to Liberty standards and cost goals; ensures external SaaS platforms meet technology, security, operational, and performance standards
Manages quality of work, addresses performance issues promptly, conducts performance reviews, drives professional development (rotations, special assignments), and provides technical coaching and mentoring
Hires talent and actively engages in recruiting; coordinates with vendors for consistent onboarding and transitions
Leads adoption of DevSecOps and SRE practices; improves CI/CD pipelines, observability, secure-by-default guardrails, and internal tooling to accelerate delivery and reduce operational load
Ensures platform scalability, reliability, performance, security, and upgrade readiness; builds solutions to measure conformance and upgradeability
Owns the PolicyCenter value stream; integrates Release and Value Stream Management and establishes/tracks DORA & HPE metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR), SLOs, and flow efficiency to drive continuous improvement and clear ROI
Establishes enterprise-grade data governance and stewardship for policy data: defines canonical models and authoritative sources; enforces policies for definitions, ownership, access, retention, and classification; implements metadata, lineage, and catalog entries; sets data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage); manages data contracts and schema/versioning across APIs and events; drives master/reference data practices; ensures compliant handling of PII with least-privilege access; embeds data observability and incident management
Supports AI-native workflows on the platform (model evaluation, observability, safe operations) and applies AI/ML and Generative AI to improve automation, insight, and customer experience
Speaks the language of APIs, infrastructure, data models, and cloud architecture; collaborates across Product, Engineering, Security, and support teams to ensure seamless integration, optimal performance, and compliance in a regulated environment
Participates in developing technology vision, strategies, and operating plans for the platform; may establish financial plans and manage to budget; evaluates, selects, and implements new technologies to enhance the platform and developer experience (e.g., internal documentation, self-service environments, internal developer portal)
Set technical direction, review designs and code, and ensure best practices in PolicyCenter configuration, integration, testing, and release
Remove blockers, manage interdependencies, and align work across teams toward product goals
Define platform KPIs, dashboards, and reporting to provide transparency and drive action
Collaborate with Guidewire and internal Architecture to evaluate new capabilities, ensure upgradeability, and optimize cost
Lead the rollout of secure-by-default patterns, automated controls, and platform guardrails
Partner with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs
Own the PolicyCenter data domain: define canonical data models, data contracts, and authoritative sources for policy, product, rating, and underwriting data
Establish and enforce data governance policies (definitions, ownership, access, retention, classification), aligned with Liberty Mutual and regulatory standards
Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage, change failure rate for data pipelines) for Policy data
Implement and maintain metadata, lineage, and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire’s data model
Partner with Enterprise Data Office, Security, and Legal to ensure compliant handling of PII and policy data (privacy, consent, auditability, least-privilege access)
Drive master and reference data practices for policy-related entities; reduce duplication and ambiguity through golden-source stewardship
Embed data observability and incident management for data pipelines; continuously improve reliability and reduce operational load
Qualification
Required
Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment
+ 10+ years of software engineering experience, with 5+ years in engineering, platform, infrastructure, or developer productivity leadership
+ Strong technical leadership, mentoring, and the ability to guide multiple agile teams toward consistent, high-quality delivery
+ Proven success implementing AI/ML and Generative AI capabilities to drive automation, insight, and customer experience
+ Deep experience architecting and engineering across cloud platforms (AWS, Azure), SaaS, CI/CD pipelines, and infrastructure as code
+ Commitment to DevSecOps and SRE principles, secure coding, proactive health management, and compliance in regulated environments
+ Hands-on experience building and scaling internal developer platforms (IDP), self-service environments, and secure service-to-service communication
+ Data-driven decision-making using DORA metrics, SLOs, and platform adoption KPIs to drive continuous improvement
+ Strong architectural judgment and pragmatic approach to scaling systems; excellent written and verbal communication skills
Preferred
3 years in a leadership role preferred
Expert-level Guidewire PolicyCenter experience (Configuration, Integration, and Edge/Digital APIs); proven experience leading PolicyCenter implementations and upgrades or a similar experience with another SaaS platform
Familiarity with Kafka or managed messaging systems in real-world production use
Experience with event-driven and service-oriented architectures, microservices, identity, and access control
Experience managing platforms for multi-tenant SaaS applications
Background with observability systems (metrics, logging, tracing) and reliability tooling
Experience with developer experience tooling: internal documentation, self-service environments, and internal developer portals
Preferred: Guidewire PolicyCenter ACE Certification (10.0 or higher)
Experience establishing data governance in regulated environments; familiarity with frameworks (e.g., DAMA, DCAM) and tools (e.g., Collibra, Alation)
Hands-on work with data quality and observability tools (e.g., Great Expectations, Monte Carlo, Soda) and schema registries (e.g., Confluent)
Deep understanding of Guidewire PolicyCenter data model and its upgrade/extension patterns; ability to align enterprise data needs with GW configurations
Expertise in defining and managing API and event-based data contracts (OpenAPI/AsyncAPI, Avro/Protobuf) and secure data access (RBAC/ABAC)
Proven ability to operationalize data stewardship: clear ownership, auditable lineage, measurable quality, and compliant retention for policy data
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (5)
2022 (8)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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