Encore Enterprises · 2 weeks ago
Hotel General Manager
Harrisonburg, VA
Full-time
Onsite
Senior Level
$90K/yr - $100K/yr
7+ years expEncore Hospitality is seeking a Hotel General Manager to oversee all aspects of hotel operations at the DoubleTree by Hilton Harrisonburg. The role involves managing guest services, financial performance, staff management, and ensuring a high level of guest satisfaction.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Develop and implement strategic plans to ensure the hotel’s long-term success
Set operational goals for each department, aligning them with overall business objectives
Provide leadership and guidance to department heads, ensuring clear communication and collaboration
Foster a positive workplace culture that motivates staff and enhances guest experiences
Stay up-to-date on industry trends and market conditions to inform business strategies
Ensure that guest satisfaction is a top priority by maintaining the highest standards of service across all departments
Address guest feedback and complaints in a timely and professional manner, ensuring a prompt resolution to any issues
Regularly review guest surveys and online reviews to identify areas for improvement and implement action plans
Personally greet VIP guests and ensure their needs are met throughout their stay
Oversee the hotel’s financial performance, including revenue, profitability, and cost control
Develop, manage, and adhere to the hotel’s annual budget, ensuring that financial targets are met
Analyze financial reports (P&L, balance sheets, occupancy rates) to identify trends and make informed business decisions
Work closely with the revenue management team to optimize room rates, maximize occupancy, and increase overall revenue
Monitor departmental expenses, ensuring efficient operations while maintaining cost control
Oversee daily operations across all departments, ensuring that procedures are followed and goals are achieved
Conduct regular property inspections to ensure cleanliness, safety, and overall quality of the facilities
Work with the maintenance team to ensure all equipment and infrastructure are functioning properly
Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and service quality
Manage hotel renovation projects or upgrades, ensuring they are completed on time and within budget
Lead, mentor, and develop a team of department heads and hotel staff, ensuring a collaborative work environment
Oversee the recruitment, training, and retention of top talent across all departments
Conduct regular performance evaluations, providing constructive feedback and identifying development opportunities for staff
Implement training programs to ensure all employees meet the hotel’s standards for service, safety, and professionalism
Collaborate with the sales and marketing teams to create and implement strategies to drive room bookings, events, and F&B sales
Establish relationships with key stakeholders, including local businesses, tourism organizations, and community leaders
Ensure that the hotel’s marketing efforts are aligned with brand standards and effectively promote its services
Attend industry events and networking functions to promote the hotel and build business relationships
Ensure that the hotel complies with local, state, and federal regulations, including health, safety, and labor laws
Develop and enforce hotel policies regarding guest privacy, security, and data protection
Monitor risk management practices and implement procedures to minimize liabilities and incidents
Stay informed of any changes in regulations that may affect the hotel’s operations or guest services
Qualification
Required
A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Minimum of 7-10 years of experience in hotel management, with at least 5 years in a senior leadership role
Proven track record of successfully managing hotel operations, driving profitability, and achieving guest satisfaction
Experience in managing budgets, P&L statements, and financial forecasting
Strong leadership and decision-making abilities, with a focus on strategic planning and operational excellence
Exceptional interpersonal and communication skills, both written and verbal
Financial acumen and proficiency in analyzing financial reports
Expertise in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite
Ability to multitask and thrive in a fast-paced, dynamic environment
Guest-centric approach, with a passion for delivering exceptional hospitality experiences
Ability to stand, walk, and move throughout the property for extended periods
Capability to handle physical tasks as needed, such as inspecting property areas or assisting staff
Flexibility to work long hours, including weekends, holidays, and evenings
High-energy, fast-paced hotel environment, with a strong focus on guest interaction and staff management
Dynamic workplace that requires effective multitasking and collaboration across multiple departments
Preferred
Advanced certifications in hotel management or business operations are advantageous
Company
Encore Enterprises
Encore Enterprises develops and redevelops mixed-use complexes, limited and full-service hotels, and multi-family and retail projects.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$7.05M2020-09-30Debt Financing· $7.05M
Recent News
Seattle TechFlash
2025-06-21
Company data provided by crunchbase