Ampstek · 2 weeks ago
Senior Business Analyst – Telecom & IVR
Charlotte, NC
Contract
Onsite
Senior Level, Lead/Staff
8+ years expAmpstek is seeking a Senior Business Analyst specializing in Telecom and IVR. The role involves collaborating with stakeholders to gather and analyze business requirements, particularly in telecom solutions and IVR systems, while creating comprehensive documentation and facilitating user acceptance testing.
IT Management
Hiring Manager
Sangeetha Salem Viswanathan
Responsibilities
Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI
Experience working with Kore AI platforms and telecom-related BSS systems
Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI
Proficiency in creating business documentation such as BRDs, functional specs, and process flows
Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems
Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience
Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals
Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility
Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience
Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems
Qualification
Required
Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI
Experience working with Kore AI platforms and telecom-related BSS systems
Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI
Proficiency in creating business documentation such as BRDs, functional specs, and process flows
Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems
Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience
Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications
Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals
Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility
Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience
Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations
Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems
Preferred
Exposure to LLM & ML will be added Advantage
Company
Ampstek
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rekha Pathy
CEO
Company data provided by crunchbase