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Chase · 2 weeks ago

Loan Servicing Specialist III

131 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid Level

$23.75/hr - $32.21/hr

Chase is a leading financial services firm recognized for its workplace culture and career growth opportunities. The Loan Servicing Specialist III position involves processing complex loan transactions and managing a loan portfolio, ensuring accurate servicing activities while collaborating with stakeholders to resolve issues.

BankingFinancial Services

Responsibilities

Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions in line with established protocols

Manage and monitor assigned loan portfolio, ensuring timely and accurate servicing activities such as funding, re-pricings, and payments

Engage with internal and external stakeholders, providing clear and concise communication to address queries and resolve routine issues

Apply critical thinking to identify potential conflicts of interest within loan servicing tasks, and facilitate discussions to reach mutually beneficial solutions

Contribute to the team's efficiency by organizing and prioritizing tasks, ensuring adherence to deadlines and maintaining quality under tight timelines

Qualification

Loan servicing operationsStakeholder managementCritical thinkingTime managementClient service focusProcess automationConflict managementTeamworkInterpersonal skillsFlexibilityAdaptability

Required

Baseline knowledge or equivalent expertise in loan servicing operations, including understanding of loan documents and related procedures

Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating solutions in a business setting

Proven skills in critical thinking, with the ability to organize, compare, and evaluate various aspects of loan servicing tasks

Experience in stakeholder management, with the ability to establish productive working relationships with internal and external clients

Proficiency in time management and organization, with a track record of efficiently managing multiple tasks and achieving goals effectively

Preferred

Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change

Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency

Strong teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative for the good of the team

Demonstrated interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance

Excellent client service focus, dedicated to enhancing client satisfaction and service delivery through effective communication and support