Genpact · 3 weeks ago
Vice President Aftersales- Supply Chain Consulting
USA-Atlanta
Full-time
Hybrid
Director/Executive
$190K/yr - $240K/yrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. They are seeking a Vice President Aftersales- Supply Chain Consulting to shape future-state after-sales and service management capabilities, partnering with executives to define transformation roadmaps and guide clients toward high-performance after-sales organizations.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Define and design target After Sales & Service Management architectures leveraging leading service platforms and parts planning solutions to maximize value for clients across asset-intensive industries
Shape service-oriented business capabilities, end-to-end process models, and functional designs aligned with clients’ strategic objectives and industry best practices in after-sales, warranty, and service delivery
Partner with client executives and internal consulting teams to ensure strategic alignment and stakeholder buy-in for service transformation roadmaps
Translate complex after-sales challenges—such as warranty leakage, service cost optimization, parts availability, and service responsiveness—into future-state operating models enabled by digital service and parts planning solutions
Provide architectural oversight for solution configuration, data integration, and process enablement across warranty management, service operations, parts forecasting, and parts pricing
Facilitate executive workshops to co-create the transformation vision, define critical service capabilities, and drive cross-functional alignment across service operations, supply chain, finance, engineering, and dealer/partner networks
Develop business case frameworks, benefit realization models, and capability maturity assessments to guide decision-making for service transformations
Contribute to pre-sales and business development by shaping service transformation approaches, proposals, and strategic client presentations
Act as a mentor to consulting teams, building capability in business architecture methods, after-sales process design, and service solution enablement
Drive thought leadership and contribute to the After Sales & Service Management practice through frameworks, reference architectures, and industry-leading best practice
Qualification
Required
Deep knowledge of end-to-end after-sales and service management processes, including warranty management, service operations, parts planning, and parts pricing
Proven experience designing and architecting business capabilities and process models for service transformation programs enabled by platforms such as ServiceNow, Syncron, PriceFX, PTC, or comparable solutions
Strong understanding of after-sales challenges, operational requirements, and best practices across asset-intensive and service-driven industries
Ability to translate strategic service objectives into executable capability roadmaps and target-state architectural designs
Experience developing business cases, benefits frameworks, and transformation roadmaps for large-scale service and aftermarket programs
Executive presence and the ability to engage, influence, and advise C-suite stakeholders across global service and operations organizations
Strong analytical skills with structured problem-solving and conceptual design capabilities
Excellent communication and storytelling skills; able to articulate complex service architecture concepts with clarity
Demonstrated ability to work across consulting, technical, and client teams to bridge business and technology perspectives in after-sales environments
Resilience, adaptability, and decisiveness in dynamic, high-pressure delivery contexts
Willingness and ability to travel or operate in a hybrid/remote client-facing environment as needed
Preferred
Experience in supply chain in one or more of the following areas: supply chain analytics, Supply chain planning/S&OP, Sourcing & Procurement, Manufacturing, Process design, Design thinking is a plus
Technical proficiency in Tableau, SQL, MS Access, Python and/or R, Internet of Things is a plus
Benefits
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
Company data provided by crunchbase