DSI ยท 1 month ago
IT Support Associate
Urbandale, IA
Full-time
Onsite
Entry Level
$40K/yr - $60K/yr
1+ years expDSI is a sales enablement company seeking a motivated IT Support Associate to provide day-to-day support for end users' desktop computers, printers, phones, and software. The role involves troubleshooting user issues, assisting with Audio/Visual equipment, and interfacing directly with internal customers and departments.
InternetTelecommunicationsWarehousing
Responsibilities
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges
Qualification
Required
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges
Evaluate critical systems, prioritize workflow, and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations, and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at the keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, possibly including weekends and evenings
1-2 Years of Desktop Administration
Knowledge of Computer, network operations, and maintenance
Knowledge of LAN/WANs
Knowledge of Microsoft Windows XP/7/10/11 Operating Systems
Benefits
Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
Company
DSI
DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space.
201-500 employees
H1B Sponsorship
DSI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Alex Likens
Sr. Partner Account Manager
Jacob Piiparinen
Partner Account Manager
Company data provided by crunchbase