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Health First · 2 weeks ago

Flight Communication Specialist - Patient Logistics

Cocoa Beach, FL

Full-time

Onsite

New Grad, Entry Level

Health First is a healthcare organization that focuses on providing quality patient care. The Flight Communication Specialist - Patient Logistics is responsible for assisting facilities with patient transfers, ensuring efficient communication and coordination of transport services.

Health CareHealth InsuranceHome Health CareHospitalMedical DeviceWellness

Responsibilities

Properly assisting all facilities with the transfer process, paperwork and setting up transport to be efficient and timely

Properly dispatch First Flight and be professional and proactive when First Flight is requested by any facility

Communicates with administrative staff, floor directors/managers/staff, cath lab staff, operating room staff, emergency department, physicians and physician office staff regarding transfers and admissions

Request orders to be faxed or put in electronically from the physician for the case manager to review

Utilizes clear and effective communication skills in all work relationships, and interpersonal interactions with all health care team members and customers

Documents and articulates clear, concise information related to patient data and scheduling transfers

Maintains data base accurately

Problem solves basic issues related to hardware and software applications efficiently and effectively

Takes initiative to complete job responsibilities assisting co-workers and customers in a positive, cooperative team manner

Initiates and follows through with performance improvement techniques for bed control, transfer center and improve customer satisfaction

Communicates with the patient logistics team regarding all transfers

Obtain correct coordinates and input all required information into AeroMed

Obtain OCC number before all flights lift off

Page all specialty teams that are required. (Trauma alerts, Stroke alerts, STEMI alerts, cardiac alets, hypothermia alert, critical care alert and rapid responses)

Flight follows aircraft with Outerlink, GSpot or verbal techniques. Ability to navigate maps using coordinates and landmarks

Receive any reports from inbound aircraft and pass along accurate patient information to accepting units/specialty teams

Input all information into the required databases in an accurate and timely manner

Report any weather turn downs to flight crew and other flight agencies

Follow PAIP guidelines in time of in-air accidents/incidents. Co-ordinates search and rescue efforts as needed

Have a working knowledge of air to ground/ground to air radio terminology

Ability to maintain composure and adapt to any emergency needs and/or changes that arise

Demonstrates good decision making skills with follow through in planning and implementing

Maintains Transfer Center customer satisfaction related to third party transfer agencies and outside customers

Contributes to the patient experience as evidenced by positive customer satisfaction scores, surveys, and HCAHPS scores for department/medical center and or written compliments by patients/others as well as consistent performance

Communicate with multiple County EMS dispatchers for emergency flight requests and emergent specialty transports. Receive correct info from requesting agencies and notify flight crew or specialty teams in a timely manner to ensure appropriate patient care

Strong communication skills with flight crew and requesting agencies to obtain information such as heading, distance, coordinates and ground contacts

Update and monitor the statewide EMS system

Must be able to work in a fast paced, stressful and demanding environment that requires the ability to multi task. Ability to sit at a computer for long periods of time. Must have the ability to provide attention to detail

Excellent communication skills required with the ability to handle difficult situations with extreme professionalism

Communicates with case management for all admissions/transfers to ensure they meet criteria

Utilize correct ambulance/air medical transport/non med transport service requests to maximize reimbursement and avoid charges to MOA

Responsible for arranging all patient transports for air ambulance, ground ambulance or nonmedical transport requests

Proficient with programs such as, AeroMed, Delorme Street Atlas, Genetec Omnicast Live Viewer, HBOC/STAR Clinicals, Internet Explorer, DCR Tracker, Form Imprint, Outerlink, Paging system and adapt to new computer applications as needed

Assists with obtaining insurance information/demographics on all direct admit and transfer requests and communicates to registration for insurance certification

Contributes to department operations within budget, utilizing cost-effective and resource efficient methods

Screen direct admits for exceptions

Assist registration to be able to review for authorization requirements

Qualification

Medical TerminologyAeroMedDispatch ExperienceComputer ProficiencyMicrosoft ApplicationsCertified Flight CoordinatorTelephone EtiquetteCommunicationOrganizational SkillsInterpersonal SkillsProblem SolvingCritical Thinking

Required

High school diploma required, some college or medical experience preferred

Medical Terminology required

Computer proficiency required

Knowledge of Microsoft applications required

Excellent telephone etiquette and knowledge of use of fax machine

Excellent organizational and interpersonal skills

Excellent communication skills, both verbal and written

Preferred

EMT preferred

Previous aviation experience preferred

Previous dispatch experience in EMS, fire, police, Air Medical preferred

Certified Flight Coordinator Certification (CFC) through National Association of Air Medical Communications Specialists (NAACS) preferred, but must obtain in one year of the hire date if not certified