All Fleet Services · 2 weeks ago
2nd Shift Dispatcher / Customer Service Representative
Zion, IL
Full-time
Onsite
New Grad, Entry LevelAll Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. They are seeking a dynamic individual to be a full-time 2nd shift dispatcher for a fleet of 100+ technicians, responsible for managing customer calls and dispatching technicians for immediate repairs.
AutomotiveFleet ManagementManagement Consulting
Responsibilities
Answer emergency and non-emergency calls and document important information
Respond to any issues and follow-up by coordinating with the appropriate departments or field units
Ability to think ahead and plan for the most efficient routes and use of techs to complete work
Operate and manage a multi-line telephone console system
Prioritize and organize calls according to urgency
Supervise the route and status of field units to prioritize their daily schedule
Maintain and update call logs, call records, and other important documentation
Computer, phone, and text communication with technicians and customers
Managing large company accounts for the company's building relationship with key personnel
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers
Investigating and resolving queries and issues raised by national accounts
Qualification
Required
Industry/Call center experience is required
Skill in multi-tasking
Experience handling stressful situations
Excellent communication skills
Superb organizational and interpersonal skills
Benefits
Paid Weekly
Benefits Package (Health, Dental, and Vision)
401K and life insurance
2 weeks’ vacation time after 1 year
Company
All Fleet Services
All Fleet Services offers fleet management services including fleet administration, driver line, network, fleet fine & connected car online.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase