ABM Industries · 3 weeks ago
Customer Service Baggage Supervisor
Sterling, VA, United States
Full-time
Onsite
Mid LevelABM Industries is seeking a skilled and experienced Supervisor to lead their Baggage Customer Service team in the aviation industry. The role involves ensuring the safe, efficient, and timely handling of luggage while overseeing a team and maintaining high standards of safety and service.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Lead and manage the daily operations of the Baggage Team
Make sure all services meet safety rules, airline standards, and company policies
Monitor performance, solve problems, and improve how things are done
Manage team schedules, staffing needs, and workflow to ensure smooth service delivery
Train, coach, and support team members to meet high customer service standards
Track performance and financial results, helping the division stay on budget
Build strong working relationships with airline partners, airport staff, and other teams
Stay up to date with industry trends, changes in regulations, and customer needs
Help plan for future growth by improving services and finding new opportunities
Represent the team at meetings, events, and with external partners
Qualification
Required
High school diploma or equivalent work experience
Experience as a supervisor or team leader (aviation or transportation a plus)
Strong knowledge of safety procedures and service standards
Proficient in the English language
Excellent leadership, communication, and organizational skills
Experience with managing people, schedules, and budgets
Able to work well with different departments and leadership levels
Comfortable working in a fast-paced, changing environment
Must be able to successfully obtain and maintain a SIDA badge
Preferred
Background in aviation, customer service, or airport operations
Experience with planning and business development
Knowledge of aviation technology and wheelchair service systems
Bilingual – especially Spanish or other common airport languages
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
Founded in 1909
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-16
2026-01-06
The Motley Fool
2025-12-19
Company data provided by crunchbase