NEOGOV · 3 weeks ago
Customer Service Representative I (Field)
Chula Vista, CA
Full-time
Onsite
Entry Level
$65K/yr - $79K/yr
2+ years expNEOGOV is seeking a Customer Service Representative I (Field) for the Sweetwater Authority. This role involves performing customer service tasks such as meter reading, installation, and processing water service applications while maintaining effective communication with customers.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Read water meters on an assigned route using an electronic hand-held meter reading device or other equipment of a similar nature
Record readings and perform rechecks and maintenance necessary to complete cycle readings
Perform general maintenance of the system: Replace meter box lids, covers and boxes; trim vegetation around meter boxes; repair meter leaks; clean registers or replace meter caps as necessary; repair meters, and set/remove meters
Assist in the maintenance of the meter shop and maintenance of meter records; repair, rebuild, calibrate, and test water meters in the meter shop or field; maintain records of meters repaired, removed, and installed; flow test meters and services to determine accuracy, and perform special meter tests for customers as requested
Receive and investigate customer requests for service and complaints, and respond professionally and tactfully to such inquiries
Verify that meters are registering properly and investigate such conditions as: Stopped or leaking meters or any other defects or suspicious conditions
Change, set/remove meters of a variety of sizes
Conduct investigations related to high bills and pressure complaints
Investigate leaks and determine repair priorities for service and main leaks for the Authority’s Distribution Department
Connect and disconnect water service, and record readings from the water meter for new service applications and closing requests
Deliver final disconnection notices, discontinue and reconnect service
Field checks, meter reading order changes
Maintain stock for vehicles
Report to Lead worker/Supervisor conditions that may necessitate a change in the rate for the service rendered and defects discovered in the water meters
Establish and maintain effective working relationships with co-workers, customers, vendors, Board members, and the public
Perform other duties of a similar nature or level
Qualification
Required
Equivalent to completion of the twelfth grade, preferably supplemented by courses in computer applications
Two (2) years of experience performing customer service responsibilities, including experience in basic plumbing; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Possess and maintain a valid California Class C Driver License
Maintain an acceptable, safe, and active driving record, together with proof of insurability
Modern office procedures and practices, equipment, and clerical techniques
Computer programs and software, such as Microsoft Office
Office equipment and filing systems
Use and care of hand tools
Basic plumbing skills
Basic mechanical skills
Proper English usage, including spelling, grammar, and punctuation
Perform manual work under varying weather conditions
Understand and carry out written and oral instructions
Learn to operate handheld meter reading devices or equipment of a similar nature
Learn to read and interpret the Authority's block maps
Build sustainable relationships of trust with our customers through open and interactive communication
Take the initiative to engage customers; identify and assess customers' needs to achieve satisfaction
Address customer's concerns and complaints by providing appropriate solutions and alternatives and follow up to ensure resolution
Operate a computer and related software applications
Learn to operate and maintain cutting torches and hand tools
Learn to perform a variety of plumbing tasks
Maintain records accurately and write legibly
Learn the geography and street locations in which the utility system is installed
Learn to investigate and resolve utility complaints
Learn to investigate and determine reasons for unusual water consumption, low pressure and other service problems
Learn how to explain policies and procedures in a tactful and effective manner
Learn the Authority's Rates and Rules and report any violations to the Leadworker or Supervisor
Perform general clerical work
Communicate clearly and concisely, both orally and in writing
Keyboard proficiently
Use interpersonal skills effectively as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction
Benefits
Health insurance: Option of Cigna HMO's or Kaiser HMO for all full time employees and their dependents; employees share in a portion of the cost, not to exceed $35 per pay period.
Vision, dental, and orthodontic insurance: Premiums 100% paid by the Authority for employees and dependents.
Life insurance: Premiums 100% paid by the Authority for the employee. Optional dependent life insurance is offered at the employee's expense.
Retirement: Membership in California Public Employees' Retirement System (CalPERS) with the retirement formula of 2.5% @ 55 for existing "classic" members and 2% @ 62 for "new" members.
The Authority will contribute the equivalence of 24 hours of the employee's hourly rate into PARS 401(a) each fiscal year.
Deferred compensation: Authority-matched employee contributions to a qualified 457 (Lincoln, National, and CalPERS) plan up to $1,300 made to the employee's 401(a) (PARS) plan.
Paid Time Off (PTO): PTO is provided in lieu of traditional vacation and sick leave benefits. PTO is accrued based on years of service, beginning at 18 work days per year up to a maximum of 35 days.
48 hours of "floating" holidays to use each year.
Retiree Healthcare: At age 55 with 15 years of service the Authority pays $700/month. The amount the Authority pays is prorated for 10-15 years of service. Employees who retire between ages 50-54 with 10 or more years of service will receive 50% of the benefit amount. Payments cease after 10 years or upon reaching Medicare-eligible age.
Additional benefits include tuition reimbursement, an Employee Assistance Program (EAP) and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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