Sanco Thermo King · 3 weeks ago
Working Service Manager
Stewartville, MN
Full-time
Onsite
Senior Level
5+ years expSanco Thermo King is seeking a Working Service Manager to oversee daily Service Department operations while providing hands-on technical support. This role is responsible for maximizing department productivity, delivering exceptional customer service, and leading the service team to ensure efficient workflow and high-quality service delivery.
CommercialIndustrialManufacturing
Hiring Manager
Drea M.
Responsibilities
Operational & Performance Management
Set clear goals and provide leadership to optimize department performance in:
Customer satisfaction
Revenue attainment
Cost control
Technician productivity
Quality assurance
Cycle time and workflow efficiency
Manage shop workload, schedule service appointments, and maintain an organized workflow for all technicians
Ensure Service Advisors communicate effectively with customers and keep service throughput optimized
Hands-on Technical Support
Assist technicians with complex diagnostics, repairs, or troubleshooting when needed
Maintain working knowledge of equipment, tools, and repair procedures to support shop operations
Step in to perform repairs during peak periods or as staffing needs require
Team leadership
Hire, train, coach, motivate, and evaluate Service Department staff
Foster a positive, team-oriented environment focused on accountability and continuous improvement
Provide ongoing guidance and development to enhance technician skills and performance
Administrative & Financial Duties
Process work orders from initiation to completion following company policies and procedures
Oversee warranty repairs and ensure proper documentation
Assist in preparing and managing the annual Service Department operating budget
Prepare and finalize customer invoices and process payments
Training & Development
Continuously enhance technical and product knowledge through hands-on and online training
Ensure the team remains up to date on tools, technology, and equipment
Qualification
Required
Requires a high school diploma or general education diploma (GED)
5 + years of practical service management experience
5 + years of supervisory experience
Strong technical background with the ability to perform and support repairs
Written and verbal communication skills
Microsoft Office skills
Exceptional customer service skills
Apply good judgment in recognizing scope of authority
Must be able to multi-task
Ability to maintain an orderly and clean shop
Must be able to build a team and promote a teamwork environment
Benefits
Competitive compensation
Health, dental, and vision Insurance
HSA with company matching
401(k) with company contribution
Company-paid life and short-term disability insurance
Long-term disability insurance
Holiday pay and PTO
Company
Sanco Thermo King
Thermo King specializes throughout the Midwest in new and used (pre-owned) trailer reefer sales and service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase