Nomad Health · 1 month ago
Account Manager, JobRobotix
United States
Full-time
Remote
Entry, Mid Level
$74K/yr - $82K/yr
2+ years expNomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. The Account Manager at JobRobotix will lead customer onboardings, provide ongoing training, and ensure customer success with JobRobotix products while maintaining and deepening client relationships.
Health CareHuman ResourcesMarketplaceRecruiting
Responsibilities
Be a subject matter expert on all JobRobotix products
Serve as main point of contact or escalation point for designated Accounts
Partner with Customer Support to build support documentation so customers can self-service their questions
Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution
Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success
Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management
Surface upsell opportunities to Sales by driving value in every customer conversation
Conduct Quarterly Business Reviews with customers to ensure they receive value from our products
Independently and successfully manage a high volume of tasks and customer issues
Contribute to an environment of high accountability, teamwork and hard work
Qualification
Required
2+ years prior experience in a client facing or account management role, preferably in healthtech SaaS
Passionate about customer success and customer experience
Comfortable working in a small startup environment
Comfortable with ambiguity, and operating in an unstructured environment
Strong desire to build robust team documentation
Strong desire to become a subject matter expert in a product suite
Highly accountable, team player, with a very strong work ethic
Customer-first mindset: you go above and beyond to make our customers happy
Excellent verbal and written communication skills
Strong project management skills, with the ability to coordinate customer onboarding, manage timelines and stakeholder expectations
Contribute to a positive team environment by investing in relationships with customers and colleagues
Company
Nomad Health
Nomad Health is an online staffing marketplace that connects clinicians to healthcare jobs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$273.8MKey Investors
HealthQuest CapitalAdams Street PartnersIcon Ventures
2025-12-12Series Unknown· $33.8M
2024-06-17Series E· $22M
2022-06-27Series Unknown· $105M
Leadership Team
Justin Lambert
Chief Executive Officer
Alexi Nazem
Co-Founder and Board Director
Recent News
alleywatch.com
2025-12-24
alleywatch.com
2025-12-24
alleywatch.com
2025-12-16
Company data provided by crunchbase