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Rockbot · 4 hours ago

Senior Billing Operations Associate

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $110K/yr

4+ years exp

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences. The Senior Billing Operations Associate will provide high-level billing and account support, manage billing deliverables, and collaborate with internal stakeholders to enhance the billing process.

B2BDigital MediaDigital SignageEnterprise SoftwareMobileMusicOutdoor AdvertisingSmall and Medium BusinessesSoftwareVideo Streaming

Growth Opportunities

Responsibilities

Manage Billing Deliverables, Metrics, and KPIs

Process Billing for all Types (Autopay, Net Terms, Purchase Order, etc.)

Manage Enterprise Billing process and identify areas improvements

Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite)

Process Billing and account change requests

Reconcile Billing Accounts Receivable and Payments for all customers

Partner with internal stakeholders for any Deal Desk and non-standard billing requirements

Support incoming customer emails, calls, and chats regarding billing issues and account change requests

Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)

Design solutions for Customer Billing Requirements in Billing Systems

Manage change in processes in partnership with Product and GoToMarket changes in company policies

Generate customer invoices according to specific customer requests and deliver them electronically

Manage Accounts Receivable outreach to improve the collections process and reduce time to collect

Deliver Billing on time for Subscription and One-Time billing activities

Maintain a high level of professionalism and work to establish a positive rapport with every stakeholder interaction

Qualification

NetsuiteBilling systems managementAccounts ReceivableSubscription billingAvalaraZendeskG SuiteProblem-solvingTime managementCommunication skillsTeam collaboration