oneservice ยท 2 weeks ago
Field Service Engineer - Northern California
United States
Full-time
Hybrid
Mid Level
$25/hr - $35/hr
3+ years exponeservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. They are seeking a Field Service Engineer to install, maintain, and service diagnostic and life science instrumentation while providing exceptional customer support both on-site and remotely.
ConsultingCustomer ServiceE-LearningHealth DiagnosticsLife ScienceMedical DeviceOutsourcing
Responsibilities
Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications
Perform routine and preventive maintenance to ensure optimal performance and minimize downtime
Diagnose and troubleshoot mechanical, electrical, and software issues
Provide on-site and remote technical support to quickly resolve equipment malfunctions
Deliver thorough training to end-users on equipment operation, maintenance, and care
Develop and update user manuals or training materials as necessary
Record all service activities, including maintenance schedules, repairs, and customer interactions
Prepare detailed service reports and share findings with customers and internal teams
Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance
Participate in product demonstrations and trade shows as needed
Ensure all work adheres to company policies, customer requirements, and industry regulations
Follow health and safety guidelines during all service activities
Qualification
Required
A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience
At least 3 years of field service experience with molecular diagnostic or life science instrumentation
Strong understanding of laboratory workflows and technologies, such as PCR or NGS
Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems
Familiarity with Windows-based software and networking
Excellent communication and interpersonal skills for effective collaboration with customers and teams
Strong organizational and time management abilities to handle multiple service requests
Willingness to travel extensively (up to 75% overnight travel)
Valid driver's license and passport for domestic and occasional international travel
Benefits
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Generous paid time off and holidays.
Opportunities for professional growth and career advancement.
Company
oneservice
oneservice offers outsourcing, consulting, learning and managed services for diagnostics, life science and medical device industries.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase