TitleEQ · 3 weeks ago
Vice President of Title Operations
TitleEQ is a high-growth title agency seeking a hands-on Vice President of Title Operations to lead day-to-day operations. The role involves managing a team, optimizing processes, and collaborating closely with the Founder on strategic decisions.
Responsibilities
Own day-to-day title and escrow operations across the agency
Ensure files move efficiently, accurately, and compliantly from open to close
Identify bottlenecks, risks, and inefficiencies — and fix them
Own technical processes and be responsible to execute on adjustments as needed
Directly manage a team of approximately 12 operational staff
Set clear expectations, coach and develop team members, and build trust through competence and follow-through
Serve as an internal SoftPro expert
Maintain optimized workflows, templates, and system usage, and ensure consistent adoption across the team
Help design and implement operational processes that scale
Participate in hiring, vetting, and onboarding as the team grows
Qualification
Required
10+ years of title agency experience
Direct experience as a title processor and/or escrow officer
Strong people-management experience
Demonstrated accountability and ownership mindset
Advanced SoftPro experience
Ability to work in-office 2–3 days per week in the Greater Philadelphia area
Preferred
Experience at both a title agency and an underwriter
Experience scaling operations or teams
High emotional intelligence paired with decisiveness