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River Bank & Trust · 2 months ago

Lending Assistant

401 Holmes Avenue Northeast, Huntsville, AL, USA

Full-time

Onsite

Entry Level

1+ years exp

River Bank & Trust is dedicated to helping their community achieve financial goals. The Lending Assistant will support Relationship Managers in processing consumer and commercial loan requests while ensuring excellent customer service to existing clients.

BankingFinancial Services

Responsibilities

Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products

Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect

Provide superior customer service by resolving issues and providing accurate and timely information

Initial gathering of required information for documentation for loans to ensure timely closings

Process loan payments, payoffs and requested draws

Follow up on past due loans occasionally and clear technical exceptions in a timely manner

Order title work, flood searches, UCC searches, and credit reports, and be able to interpret the reporting results

Request collateral valuation through internal or external sources

Package closed loans to ensure a complete set of documents and supporting information

Work with various professionals to facilitate document prep and loan closing (title companies, attorneys, environmental agencies, etc.)

Be familiar with and follow applicable policies and procedures

Prepare necessary reports for Relationship Managers and management as requested

Occasionally may assist the Customer Service Representatives with the opening /closing of consumer and commercial accounts

Qualification

Customer serviceLoan processingMicrosoft OfficeAccounting knowledgeAnalytical skillsInterpersonal skillsProblem-solvingDetail orientedTime managementAdaptability

Required

High School diploma or equivalent

Stay familiar with and follow policy and procedures

Support Management's decisions and goals in a positive, professional manner

Stay abreast of regulatory requirements and complete annual compliance training applicable to the position

Ability to apply general accounting knowledge processes (debits, credits, balancing)

Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect

Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work

Detail oriented and organized

Excellent interpersonal and communication skills

Integrity, discretion, and respect for confidential information are absolutely essential

Willingness to adapt to change

Work within a variety of different software and web applications

Able to prioritize duties and effectively manage time

Analytical and problem-solving skills

Attend work on a regular basis, on time, and withstand varying degrees of stress

Excellent interpersonal and communication skills

Maintaining a professional, business-like appearance and demeanor

Proficiency in Microsoft Office products to include: Word, Excel, and Outlook