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Everstand · 1 month ago

Lead Program Manager - Shelter/LTFC

United States

Full-time

Onsite

Senior Level, Lead/Staff

$72K/yr - $87K/yr

3+ years exp

Everstand is an independent, not-for-profit organization that serves over 1,000 children annually across 12 locations. The Lead Program Manager for Shelter & LTFC Programs is responsible for operational excellence, compliance, and quality oversight across residential and long-term foster care contracts, while leading a team of Program Managers and collaborating with federal partners.

EducationFamilyHealth CareHospitalNon ProfitResidential

Responsibilities

Approaches concerns, challenges, and opportunities with empathy, attention to detail, active listening, and curiosity

Consistently models EVERSTAND’s core values: Safety, Empathy, Relationships, and Impact

Honor differences, acknowledge uniqueness, and amplify all voices

Collaborate with developing training and group experiences that strengthen Everstand’s commitment to staff wellness and belonging

Models the use of welcoming and respectful language

Consistently uses inclusive language in communication and documentation

Lead with a trauma-informed, growth mindset: 'Choose kindness. Solve problems. Learn together. Make it happen.'

Screen, interview, and onboard Program Managers and key staff; support orientation to federal regulations and service expectations

Provide coaching, mentoring, and performance development to Program Managers; monitor staff well-being and mitigate secondary trauma

Lead or support trainings and professional development initiatives for subgrantee staff and internal teams

Adaptive leadership and training responsibilities professional communication with team members and supervisors

Oversee monitoring of subrecipient performance to ensure compliance with ORR requirements, MOUs, and federal and state regulations

Lead onsite and desk audits, compliance debriefs, and assignment of corrective actions when needed

Ensure subrecipient policies align with ORR, accreditation standards, and evolving federal guidance (including sexual abuse prevention/harassment rules)

Collaborate with Compliance and Service Administrators to standardize procedures and infrastructure across sites

Develop annual project plans with targets and deliverables, in partnership with Program Director and subgrantee teams

Oversee subrecipient entry and quality control of data in UC portal and other systems; assist with catch-up efforts when needed

Create dashboards, interpret reports, and produce presentations for senior leadership, funders, and stakeholders

Manage monitoring tools and audit templates; update them to reflect policy changes and evolving regulatory standards

Ensure Program Managers collect stakeholder feedback for their respective Caminos Program. This includes, but is not limited to, surveys focused on employees, clients, families of clients, and other stakeholders

Provide technical support to subgrantee organizations on program design, compliance, service delivery, and performance improvement

Act as liaison (when necessary) to federal partners (e.g., ORR) and external stakeholders when the Program Director is unavailable

Support invoice and financial reconciliation for subgrantee programs (in collaboration with Finance)

Assist with federal record requests, policy reviews, and participation in organizational training initiatives

Qualification

Program ManagementCompliance OversightQuality ImprovementData AnalysisTechnical AssistanceTraining DevelopmentBilingual (Spanish/English)EmpathyProblem-SolvingCommunication SkillsTime ManagementAdaptability

Required

Bachelor's Degree in a human service-related field

A minimum of 2 years related experience with quality improvement activities such as but not limited to auditing, data analysis, corrective action plan creation, or systems implementation

A minimum of 1 year experience in oversight of an Office of Refugee Resettlement program such as Residential Shelters, Foster Care, or Home Study/Post-Release Services

Demonstrated ability to manage and direct project objectives independently via careful operational coordination, planning, and execution

Demonstrated ability to work as part of a multidisciplinary team with success coordinating training and implementation of large projects

Must pass background checks (CPS, fingerprinting), drug screening, TB screening, and physical work-readiness

Ability to pass suitability determination with background checks

Ability to work effectively with internal and external partners and stakeholders, demonstrating empathy, maturity, professionalism, and tact

Proven effective time management, planning, communication, and interpersonal skills

Ability to solve problems

Ability to work independently

Ability to learn and effectively utilize different technology platforms

Ability to work in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Ability to communicate in a clear, concise manner, both written and orally

Must be computer literate with competence in spreadsheets, databases, and other software utilized by the organization

Ability to interact with the public, staff, and clients in a professional, responsive, and trauma-informed manner

Ability to develop a sufficient understanding of agency functioning and goals to develop appropriate priorities

Ability to handle multiple tasks and work well in a non-structured environment

Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR thereafter. (Non-Direct at hire)

Ability to pass CPR/First Aid certification both at employee orientation and per the schedule outlined by HR thereafter

Ability to demonstrate the possession of a valid driver's license before employment and the ability to maintain the license and operate a motor vehicle thereafter

Ability to pass CPS/UII background check both before employment and per the schedule outlined by HR thereafter

Ability to pass a Tuberculosis Screening both before employment and per the schedule outlined by HR thereafter

Ability to pass a work-readiness physical performed by a certified medical professional both before employment and per the schedule outlined by HR thereafter

Ability to pass a Federal and State Fingerprinting Background Check, as well as suitability determination before employment and per the schedule outlined by HR thereafter

Ability to pass a drug screen via urinalysis both before employment and randomly thereafter

Preferred

Master's degree in a human service-related field

Experience with state licensure and national accreditation or familiarity with these processes

3 years documented, progressively responsible experience in the field of child and family services and/or behavioral health care

3 years' experience with a focus on quality improvement activities and/or managing program budgets, grants or contracts

Proven capacity to design and deliver a range of training and technical assistance programs to build full range of capacities for program operations

Experience with funding regulations, standards, and requirements

PMP, or similar certification, or ability to obtain PMP within 2 years preferred

Bilingual candidates (Spanish/English or other relevant languages) may be eligible for a language differential based on program needs and demonstrated language proficiency