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Public Storage · 6 hours ago

Assistant Facilities Manager

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$85K/yr - $90K/yr

2+ years exp

Public Storage is the largest owner and operator of self-storage facilities in the world, recognized for its commitment to delivering reliable solutions to customers. The Assistant Facilities Manager role is essential in ensuring the function and safety of a portfolio of locations by managing work orders and coordinating with vendors and internal departments.

Property ManagementReal EstateReal Estate Investment

No H1B

Responsibilities

Dispatching: Direct the work of external vendors as appropriate to service maintenance requests based on priority, location, resource availability and strategic goals

Management: Coordinate with other departments to ensure smooth operations and prompt completion of maintenance tasks. Onboard and manage external vendors as needed to ensure prompt and cost-effective service. Contribute to the performance evaluation of internal maintenance staff

Budget Management: Prioritize work within a given geographical region to meet budget goals

Communication: Serve as the primary point of contact for maintenance requests, providing updates to stakeholders and ensuring clear communication

Record Keeping: Keep records of service requests, work orders, and maintenance activities in the company's maintenance management system

Customer Service: Address and resolve customer inquiries and complaints promptly and professionally. Provide emergency responses as needed

Reporting: Generate and analyze reports on maintenance activities, identify trends and areas for improvement using performance indicators

Monitor vendor performance to ensure the highest level of service

Compliance: Ensure all maintenance activities follow policies, safety regulations, and industry standards

Qualification

Maintenance management softwareCustomer serviceProject managementOrganizational skillsCommunication skillsInterpersonal skillsMultitasking abilitiesMaintenance proceduresWork under pressure

Required

High school diploma or equivalent; additional technical or vocational training is a plus

Must possess a valid driver's license with a clean driving record and the ability to operate a company vehicle in a safe and responsible manner

Previous experience in maintenance or project management or a related field for a minimum of 2 years

Will have ideally worked in a corporate environment and have a customer centric attitude with the ability to collaborate, communicate and interact with various management levels within the organization

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Proficient with maintenance management software and other relevant tools

Ability to work under pressure and handle emergency situations effectively

Advanced knowledge of maintenance procedures and equipment