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Mews · 2 weeks ago

GTM Systems, Senior Manager - United States

United States

Full-time

Remote

Senior Level

7+ years exp

Mews is a Hotel Tech unicorn focused on transforming the hospitality industry through innovative cloud technology. They are seeking a GTM Systems, Senior Manager to architect and govern systems that enhance their global revenue engine, collaborating closely with various teams to build a robust architecture and optimize integrations.

Enterprise SoftwareHospitalityHotelProperty ManagementTravel

Growth Opportunities

Responsibilities

Own the multi-year GTM systems architecture with Salesforce as the operational hub and Nue as the quote-to-cash backbone

Define and maintain a unified GTM data model and event contract spanning Salesforce, HubSpot, Gainsight, Nue, and Databricks

Establish scalable integration patterns and performance SLAs across all GTM tools

Lead the redesign and implementation of the systems that matter most for Mews’ growth:

Lead lifecycle & routing: HubSpot → Salesforce MQL criteria, scoring, SLAs, SDR routing, re-MQL logic. Building an engine to maximize conversion and minimize time to first touch

CPQ & ordering: Nue quote templates, catalog structure, pricing logic, approvals, activation workflows, change-orders, and churn-per-product automation

Account hierarchy & identity: Resolve parent-child entity identities specific to hospitality and product-level status gaps, enforce deduplications

Renewals & churn: Build per-product lifecycle and CS workflows; integrate Gainsight and Salesforce for onboarding and handovers

Omnichannel service: Ada (chatbot) optimization, Aircall integration, routing, and case flows

Attribution, scoring & intelligence: Operationalize Gong signals and Clay enrichment into next-best-action workflows and forecasting models

Define, implement and enforce engineering best standards including CI/CD, code review, branching strategies, CI/CD and environment progressions

Implement automated end to end regression testing across tools like Salesforce, HubSpot and Nue with clear coverage requirements and pre-release checks

Define and maintain core architectural patterns for automation, reusability, integrations, and data contracts

Own reliability for all GTM integrations and mission critical products by setting up SLOs, building monitoring and managing incident responses and RCA workflows

Enforce secure, auditable permission models and compliance controls in partnership with Security and IT

Track and improve delivery of metrics such as cycle time, throughput, and time-to-recovery

Set capacity allocation across KTLO, stability and roadmap work to ensure predictable delivery

Run a structured intake, prioritization, and estimation process with transparent communication of decisions

Lead a 9 person GTM Business Systems team including a 5 person Salesforce team (1 manager, 2 admins, 1 developer and 1 solution architect), a 2 person Gainsight team, and 2 team members across Commercial and Support tools

Help control a 2M budget for tools across the GTM Business Systems stack

Work directly with stakeholders in Commerical, CS and Marketing to receive, scope and prioritize requests that relate to any GTM business systems, sharing roadmaps and timelines on a quarterly cadence

Partner with Marketing Ops, Commercial and Customer Ops, GTM data analysts, and Financial Systems, FinOps and Product, on shared workflows and data contracts

Work directly with end users as well as collaborate with the enablement team to champion tool usage

Partner with Security/IT to enforce role-based access, auditability, and compliance across GTM systems

Own tool selection, license strategy, and build-vs-buy evaluations; negotiate vendor terms with Procurement

Qualification

Salesforce architectureGTM systems architectureAI integrationCPQ configurationGainsight configurationHubSpot architectureData modelingEngineering best practicesWorkflow redesignIncident responseTeam leadershipCommunication skills

Required

7+ years in Revenue Operations systems architecture with leadership experience growing or managing a systems/engineering team

Expert in Salesforce architectural patterns and Apex; advanced CPQ (Nue) configuration incl. pricing rules and approvals

Proficient with HubSpot multi-account architecture and Gainsight CTA/configuration

Have either built Salesforce instances from scratch or scaled them to 300+ user instances with sophisticated product and data pipeline integrations

Are passionate about integrating AI into business process and have experience implementing AI solutions to business processes

Hands-on experience with at least two of: Nue (CPQ), HubSpot (multi-account), Gainsight, Clay, Gong

Proven ability to redesign complex workflows (lead lifecycle, CPQ, renewal flows, routing, onboarding)

Experience establishing engineering practices in a GTM context (CI/CD, version control, code review, sandbox strategy)

Track record of eliminating data quality issues at scale—dedupe, enrichment, identity resolution

Thrive in unstructured environments and love bringing order to chaos

Preferred

Experience with Business Central, financial systems, and middleware integrations

Background in high-volume quote-to-cash systems or multi-product billing architectures

Benefits

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.

Relocation options available after 1 year

Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself

Flexible, hybrid working options

One-off home office setup budget to make your workspace your own

Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)