Encore Luxury Living · 4 weeks ago
Concierge 3p-11p and/or 11p-7a
North Woodmere, NY 11581, USA
Full-time
Onsite
New Grad, Entry LevelEncore Luxury Living is seeking a Concierge to provide exceptional service to visitors and residents. The role involves greeting guests, managing inquiries, and ensuring a welcoming environment while adhering to community policies.
Assisted LivingReal EstateRental Property
Responsibilities
Welcome visitors, prospective residents, and family members with a warm and courteous demeanor
Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department
Take accurate messages as necessary
Provide general information about the assisted living community and its services to callers and visitors
Monitor all visitors, third party providers and residents and ensure that they sign in and out of community
Operate and use appropriately the radio communications system
Accept /sign for overnight packages and call department to inform them of the delivery
Make PA announcements as required by administration
Wear proper and clean company uniform
Receive incoming sales inquiries, whether by phone or in-person visits
Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry
Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail
Ensure that the front desk area and lobby is tidy and presentable
Accept monthly Resident rent checks on behalf of the accounting office
Accept maintenance work orders
Engage with prospective residents and their families to understand their needs and interests
Provide assistance to residents and their families with their inquiries, requests, and concerns
Offer guidance and information on community activities, events, and amenities
Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook
Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty
Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members
Knowledge of security/fire alarm systems and procedures
Monitor security and emergency call systems
Knowledge of appropriate response to emergency situations
Maintain home base at the front desk during an emergency
Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines
Stay updated with information related to the assisted living community's services
Qualification
Required
High School diploma or equivalent
Ability to work as a team player
Ability to make an impact
Warm and courteous demeanor
Prompt and professional phone answering skills
Ability to take accurate messages
General knowledge about assisted living community and its services
Monitoring visitors and ensuring sign-in/sign-out procedures
Ability to operate radio communications system
Accepting and signing for packages
Making PA announcements as required
Wearing proper and clean company uniform
Handling incoming sales inquiries
Assisting with administrative tasks
Maintaining a tidy front desk area and lobby
Accepting resident rent checks
Accepting maintenance work orders
Engaging with prospective residents and families
Providing assistance to residents and families
Offering guidance on community activities and events
Coordinating transportation for residents
Making trip reminder calls
Following emergency response protocols
Knowledge of security/fire alarm systems
Monitoring security and emergency call systems
Maintaining home base at the front desk during emergencies
Complying with organizational policies and regulations
Staying updated with community services information
Company
Encore Luxury Living
Encore Luxury Living provides independent living rental apartments for seniors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase