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Findhelp · 3 weeks ago

Senior Professional Services Consultant

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

$116K/yr - $146K/yr

10+ years exp

Findhelp is a mission-driven organization focused on connecting people to social care resources. The Senior Professional Services Consultant will ensure the successful delivery, adoption, and optimization of social service software solutions while collaborating with clients to achieve their business goals.

ComputerInternetSoftware

Responsibilities

Drive Findhelp Adoption and Business Objectives

Facilitate the adoption of software and professional services to help clients achieve their business goals

Collaborate with clients to set clear, achievable goals and milestones for the delivery, adoption, and optimization of our social service software solutions

Conduct thorough needs assessments to understand client requirements

Set clear expectations regarding Findhelp solutions and the outcomes clients can anticipate

Provide comprehensive documentation that outlines service deliverables, timelines, and responsibilities

Train key stakeholders on Findhelp solutions to empower customer staff

Leverage deep industry knowledge to advise clients on best practices and innovative solutions

Offer subject matter expertise in community engagement strategies for nonprofits and social service agencies, including constituency building, collaborative governance, and social service payment models

Drive the integration of technology, people, and processes to create high quality programs

Employ a client-centered methodology to co-create tailored solutions that deliver measurable results

Set, track, and achieve defined goals for consulting tasks and projects

Develop and manage comprehensive project plans, ensuring all tasks are completed on time and within scope

Provide leadership, direction and oversight to both internal and external stakeholders

Monitor project progress and adjust plans as needed to ensure successful outcomes

Establish and maintain strategic relationships with state government officials, lobbyists, nonprofit executives, program managers, and healthcare executives

Conduct workshops and training programs tailored to the client’s needs to enhance their understanding and capabilities

Collaborate with cross-functional teams to resolve issues and implement solutions

Engage with state officials, legislatures, lobbyists, and nonprofit executives to advance the company's positioning in assigned regions

Qualification

Strategic ConsultingProject ManagementRelationship BuildingBusiness AcumenTechnology ImplementationsInterest in Social DeterminantsInterpersonal SkillsCommunication SkillsTeam Player

Required

Minimum of 10 years of experience in building strategic relationships at local, county, and state levels

Proven experience working directly with or closely with government agencies, healthcare organizations, or non-profits

Experience in program management, including planning, implementation, change management, and performance measurement

Preferable experience in technology implementations or rollouts

BS/BA degree or equivalent

Strong business acumen and strategic thinking abilities

Excellent project management skills, with the ability to manage complex projects and cross-functional teams

Outstanding interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders

Superior communication skills, including presentation, written, and verbal, with a demonstrated ability to communicate effectively at all organizational levels, including the C-suite

Expertise in business strategies for nonprofits and social service agencies

Ability to integrate technology, people, and processes to create high-quality programs

Capable of working with minimal direction to achieve goals

Team player who is dedicated, professional, and committed to meeting and exceeding expectations

Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups