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Arclin · 2 weeks ago

Supply Chain Coordinator/Customer Service

Alpharetta, GA

Full-time

Onsite

Senior Level

5+ years exp

Arclin is a company focused on providing innovative bonding and surfacing solutions for engineered materials markets. They are seeking a Supply Chain Coordinator/Customer Service Representative to act as a liaison between customers and the company, ensuring customer satisfaction through effective order processing and communication.

Building MaterialChemicalConstructionManufacturingReal Estate

Responsibilities

Process customer orders received by phone, fax, mail, e-mail, and EDI

Monitor orders and production schedules to ensure timely delivery

Maintain welcoming and responsive rapport with customers to ensure positive experience with the company

Provide timely and accurate information to incoming customer order status and product knowledge requests

Oversee processing of customer order status and product knowledge requests

Process customer returns according to established department policies and procedures, working closely with the Credit Department

Submit and verify accuracy of customer data in ERP system

Perform first level problem solving to best meet customer’s needs with least impact to company profit margin

Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary

Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations

Qualification

Supply Chain ManagementCustomer ServiceERP System (JD Edwards)Analytical SkillsDecision MakingMulti-taskingCommitment to ValuesComputer ProficiencyCommunication SkillsAttention to DetailTeamwork